Classic Collision Research
In operation 26 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Would like to thank Jay for working so hard on my car and putting the late hours so I can hve my car back THANK YOU SO SO MUCH JAY
Likely to Recommend - 5.0/5.0 -
And ask for Jay
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Awesome
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Since my cars return I have found several issues with the vehicle, including damage to the interior, parts not installed correctly, buttons not working. Some issues have been resolved but I still have exterior parts that are not correctly installed and there are pieces sticking out. I would have preferred to have my car back in the condition it was in prior to being involved in a hit and run. The shop has been willing to work with me, but I’m going on my third time of having to bring my car back in two weeks and it’s causing a lot of hassle for me and stress to fit it in around my work schedule.
Likely to Recommend - 0.5/5.0 -
Given the fact that now I’ve had to bring in my car three times to get things taken care of and it’s caused a lot of hassle and stress I wish I had gone to another shop to get my repairs done.
Repair Quality - 2.0/5.0 -
When I received my car back there was damage to the interior of the car electrical components of the car were not working that we’re working when I brought it in, and now I’m finding that some of the edge pieces on the outside of the vehicle were not properly installed and earned sticking out. There’s a rattling in the car when I accelerate that was not there when I brought it in as well. I’m going on my third time having to bring my car in to get this work fixed and I would just like it to be taken care of the first time around and would’ve liked to receive my car back without interior damage that has to be fixed after the fact but it’s never back to its original state.
Customer Service - 3.5/5.0 -
My representative has been communicative and has let me know that he will assist me in getting my car fixed.
Returned Clean
My Experience - 5.0/5.0 -
Great communication and a shiny new bumper, what more could I ask for?
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Problem’s started when I came to pick up my truck but Rob and his crew worked through them until everything was taken care of
Customer Service - 5.0/5.0 -
Great customer service Rob went out of his way to make sure everything was taken care of
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Couldn’t have asked for a better experience with getting my car repaired and was updated every step of the way!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The only reason I didn’t put a tin is because after the repair was done, my passenger door would not be able to be opened from the inside or locked with the switch but the second I called about the issue they schedule the repair right away and within minutes of notifying them
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was really good. And the work looks flawless.
My Experience - 0.0/5.0 -
The paint repair was done well. However, the vehicle was returned with additional damage to the driver side door inside door handle. When I spoke to the representative about the damage they claimed they were unaware and that they had only worked on the exterior of the vehicle. Clearly the damage was done by AMM and I have now had to reschedule to return the vehicle for additional repairs. I am extremely disappointed that this business would return a vehicle to a customer with additional damage and then claim to not be aware of the issue when the damage is extremely evident as the door handle has to be used to exit the vehicle. There is no way this damage could have been overlooked. Now I hope that when I bring the vehicle in for the additional repairs for the damage caused by AMM that everything goes smoothly. Extremely disappointed.
My Experience - 5.0/5.0 -
AMM Team on Research Blvd. Kept me aware of my van at all times by calling with updates on the progress of my vehicle til the end. Very professional.
My Experience - 0.0/5.0 -
I need to se u again to readjust my right sensor in a front bumper
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
6 because they seem to care about doing the right thing and seem to be mindful of customer service and are receptive to feedback
Repair Quality - 2.0/5.0 -
The area of front bumper that was scraped in accident shows as scraped through the repaint — this should have been better repaired. Looking to have that redone. Also, I need to come back for the work on my passenger door because the area where dent was has a visible divot and poor finish. Process was relatively easy, though too much back and forth. Jake was pleasant to work with and his/the shops willingness to make it right is respectable.
Customer Service - 4.0/5.0 -
Jake was fair, but there was a lot of uncertainty about price and time frame throughout the process. I wouldn’t attribute that to being his fault, he seemed to be caring, careful and considerate.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
As stated the workmanship looks amazing but poor communication would give me pause. I understand supply chain considerations but just keep the client informed.
Repair Quality - 3.0/5.0 -
Work is till incomplete and I have to be the party to initiate communication. The work that has been done looks amazing.
Customer Service - 3.0/5.0 -
See above comments. Communication is definitely an area of improvement.