Classic Collision Research
In operation 26 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Austin, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Jay and the office staff at the 8808 Research location were FABULOUS!
My Experience - 0.0/5.0 -
Car is giving shaky noises. Feels like parts are lose in engine or somewhere outside. It makes noise on passenger side when car hits a bump. Also makes sound when car is idle with engine on. Not happy about how it can pass the final test and give it to the customer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nice people. Quick service. Rental car ready onsite
Likely to Recommend - 5.0/5.0 -
They treated us like family and I like that.
Repair Quality - 5.0/5.0 -
We were treated really good and the repair isn't noticeable and works correctly.
Customer Service - 5.0/5.0 -
Very nice and efficient.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Proactive Communication was lacking. Customer Service lacking.
Customer Service - 3.5/5.0 -
I was given hopeful promises that ended up being far from realistic. An estimate of 3-5 days turned into 3 weeks. I was never called with updates. I had to call repeatedly to get updates, and was not treated like my business mattered, or it seemed like I was asking too much to try to retrieve my vehicle on the estimated day of completion. This happened 3 times. I was given several reasons by the adjuster. I understand that things take time. I am also in the Service Industry. Saying "I don't know" is actually truthful, but I never got that. I got "your vehicle should be ready by this date" and they were off 3 times. This made it difficult to properly plan, and caused us 3 attempts at picking up the vehicle that did not happen. This cost our company time that could have been saved by a phone call with an honest and realistic expectation. I am not one to leave a negative public review. The work seems to be fine, it looks great. I was not happy with the experience overall. I share this only for internal use.
Returned Clean
My Experience - 5.0/5.0 -
On Time, good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would recommend you highly to anyone. You were friendly and caring and did an absolutely beautiful job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
The hood of my car wasn't even part of the repair but the hood wasn't fully closed upon picking up my vehicle. I only noticed when I saw it wavering on the highway leaving the parking lot. I dropped my car off with a full tank but it was 3/4 full when I picked it up. There is still tape in parts of my door where they covered for paining and there's a dirty piece of something in my backseat as well. Does not look like they had paper down on the floorboard when moving my vehicle either. The pickup process was unclear and they tried to charge me 2k when insurance was covering cost - and they did not coordinate appropriately with the rental car and insurance when the estimated timeline was delayed. They did not notify me of the delay until I called before pickup to confirm while on my way to pick up. Would not use this shop again.
Customer Service - 1.0/5.0 -
see previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Daily updates kept me informed through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick turnaround, had my car ready 1 day earlier than expected. My car looks great and they did a fantastic job cleaning it as well.
Customer Service - 5.0/5.0 -
Very friendly and professional staff.
My Experience - 5.0/5.0 -
We were always informed about the progress of our repair. Everyone was very friendly and helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
The exterior was washed, but the interior of my car was dirty and smelly ( some sort of gas) when I received it. Beside, two eye sunglasses that we’re left in the car were missing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I think AMM did a terrific job!
Repair Quality - 5.0/5.0 -
The car repair looks wonderful. You would never know that there was an accident, It looks like new!
Customer Service - 5.0/5.0 -
Everything went smoothly. There was frequent and timely communication.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great company and employees!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair was great, however I was extremely unsatisfied with how my car was left on the inside. The car was dirty and this is a first for us since we had already taken two cars and none of them were given to us in such conditions. The guy who was in charge of fixing our car provided an excellent service, however we can not say the same about the lady in the front desk, she has little to no good customer service skills.