Classic Collision Schertz
In operation 12 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Schertz, TX is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you john for always being helpful as well as Alex the receptionist, and Andrew for calling me and having my vehicle ready.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
There was no communication from the time I dropped off my vehicle to when I received a text stating my vehicle was picked up. I called to inquire about the message and was told the vehicle would be ready for pick up that day. However, it was not. When I did pick up the vehicle no one discussed what repairs where done or did a walk around the vehicle to review the repairs. Upon leaving I realized parts where missing. I called back to speak to someone regarding this matter. Was told the parts needed to be ordered. I don’t understand why my vehicle was released to me while not completed. The parts still have not been received.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The guy was very nice and respectful. Helped us out a lot. Good job I’m very happy with the work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looked good as new. Outstanding job!!
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I've taken my other vehicles here over the year and family friends as well. This time has been different I understand the economy on parts, delay in shipment and other factors. I worked in the vehicle industry for a couple years and honesty is the best policy and to never over promise and under deliver. I would have appreciated calls once a week even twice on updates on when parts are arriving, where were at in the process a realization of a projection date and if not sure be upfront worse case scenario but that was not the case. I've had to call myself multiple times and ask for a Manger Henry he was polite, did call me gave me updates as I called and would get calls back. He's busy I understand that part,but still getting told end of the week, Andrew was by far the best person that's been there. Gave exact dates of when parts arrived if he didn't know he said it. Then Henry carried out giving me updates and Christian would be call and let me know whats going on and was polite as well it was just things it seemed of timing was off the with repair mechanics and with other parts and vehicles I'm not sure. But my car got there Oct 5-10th and was told it should be done before Xmas and it's not I either said it needs to be done or I'm pulling its been a really long time. My insurance even paid them in full it's still not done. I finally said I needed a rental and they did do that and it helped the experience changed a bit from a negative to a bit brighter side. I do appreciate they're help and making things right they're all good people it's just been rough but thankful still they're helping and I will still return in the future. Alex is super by the way !!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone I was in contact with were extremely helpful. I would like to point out Andrew as an exceptional example.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Well done and quicker than expected.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super fast, easy process, they did all the communications with insurance. You couldn't tell where the damage had occurred when they were done! Great job, would highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would let anyone I know how great of a job this company did to my vehicle
Repair Quality - 5.0/5.0 -
Great quality work
Customer Service - 5.0/5.0 -
Very prompt and professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a good job. It ran a few days longer than the expected date due to a part they needed. I need my truck back no later then Friday because I had to goboutvof town. The part came in and that stayed an hour after work to finish up and to insure that I had my truck back on Friday. I would differently use ther services again.
My Experience - 0.0/5.0 -
Update system needs to be fixed, and the parking situation. But besides that A+!
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0 -
The quality of repair was excellent from what I can tell my issue wears with the customer service
Customer Service - 1.5/5.0 -
My car was kept for an extended period of time. I was never informed of the status u less I called and asked. I specifically asked if it was being started on a weekly basis and was told it was. After having finally had enough I called and spoke to the manager and at that point I was finally able to pick up my vehicle. I received a call saying it was ready drove there I Ku to be told that I wouldn’t start so the battery needed to be replaced.