Classic Collision Tacoma Way
In operation 43 years.
Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Tacoma, WA is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The truck came out beautiful it looks great. I was kept informed the entire time. I an very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was kept informed along the entire process. The work was done very well and the truck looks like nothing happened.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
My Experience - 0.0/5.0 -
At this point, I honestly wouldn’t recommend this place to anyone. After dealing with a stressful string of accidents, all I was looking forward to was getting my vehicle back safe and sound and finally putting the situation behind me. Unfortunately, that is not what happened. Communication throughout the process was frustrating and inconsistent. Sometimes I would get updates, sometimes I wouldn’t. When I did get updates, I personally had to contact my insurance company and the rental car company myself to coordinate extensions and changes, often during my lunch break at work. That should not have fallen on me to manage. What concerns me most is the condition my vehicle was returned in. The moment I turned the keys, I could immediately tell something was wrong. My car was making hissing and scraping noises the entire drive to work. On top of that, the replacement bumper does not match my car. Yes, it’s white, but it is very clearly a different shade than the rest of the vehicle and appears to have never been painted. My husband ended up having to call for me because I was upset and working. We were told the vehicle wasn’t showing any codes and therefore “finished.” That did not make me feel reassured at all considering the noises the vehicle was making. After having my car for nearly a month, it is incredibly concerning to me that no one appears to have test driven it thoroughly enough to notice these issues before returning it to me. Literally all you had to do was turn the keys. That makes it very difficult to trust that important things were not overlooked. Overall, this experience added significantly more stress to an already stressful situation, and I left feeling anxious rather than relieved.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The receptionist is very friendly and my Lexus looked like a brand new after the repair
My Experience - 5.0/5.0 -
Very happy with the results! Staff very professional and communicative. Maggie was wonderful, so helpful!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I recently had my Jeep repaired after a collision, and I couldn't be happier with the experience! The customer service was outstanding—everyone was friendly, knowledgeable, and kept me updated throughout the process. The affordability of the repairs was a pleasant surprise; they offered competitive pricing without compromising on quality. The workmanship on the repair was top-notch—it looks like new! I highly recommend this shop for anyone in need of collision repair.
My Experience - 5.0/5.0 -
I was so very impressed from the very beginning of going into the business to the very ending. Maggie was so kind to my mother and myself and was so helpful with my car. They did a wonderful job. I just can’t say enough and it was cleaned up so wonderful. It was just a great experience from the very beginning to the very end. Thank you so so much.
Likely to Recommend - 5.0/5.0 -
Classiccollision, I would recommend to anyone, family and friends.
Repair Quality - 5.0/5.0 -
I was so very happy with my experience from the very beginning to the very end and my car looks wonderful and it was clean so well afterwards just very impressed with everyone that worked on my vehicle and the communication that was done. Very impressed with Maggie.
Customer Service - 5.0/5.0 -
Maggie was so very wonderful from the very beginning when I met her to the very end of the job she just did outstanding so very pleased with everything
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of service they provided is higher. Also, they kept informed me ( update)
Customer Service - 5.0/5.0 -
Good quality of services
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Dear I am writing to formally express my dissatisfaction with the service provided by Classic Collision regarding my vehicle. Our experience has been highly disappointing due to the following issues: - Significant Delay: We were initially given a delivery date of March 5; however, the vehicle was not delivered until March 27. - Vehicle Condition: Upon delivery on March 27, the car was not in good condition, requiring the shop to take it back for an additional three days. - Unfulfilled Reimbursement: We were promised reimbursement for the rental car payments we incurred after the original March 5 deadline. Despite this promise, we have yet to receive the reimbursement. I am requesting that you honor your commitment and process the rental car reimbursement immediately. Please let me know the next steps to resolve this matter. I look forward to your prompt response. Regards, Parveen Kumar