Coggin Collision at The Avenues

4.6 (594reviews)
91%
10845 Philips Highway,  Jacksonville,  FL  32256

20 years at this location.

We are in the people business committed to exceeding the expectations of our guests, team members and community.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:30 am - 11:30 am
* Holiday hours may differ.
Acura
Honda
I-Car
Nissan
Scion
Toyota

Reviews (594)

Likely to Recommend

Assurance. Most defiantly.

Repair Quality

Can't tell anything happened. Brand New.

Customer Service

Understanding, assurance and guaranty that I was doing the right thing taking my car to Coggan.

Returned Clean

Likely to Recommend

Repair Quality

Took a long time (several weeks ) to get the repairs done.

Customer Service

Returned Clean

My Experience

The hood is not line up with fender????. They probably attempt once to do it . But broke my little winow behind the rear view mirror . When doing so . That not the same window I could tell by Nissan logo on the window. They replaced it .When I bought the car in for an estimate Nancy told me week I had to call her back after we can ask her what was going on . she said well it could be 10 days to two weeks . That's not what she told me in the beginning .Rude. I told her it cost me money to have a car here she said you got a rental car from the insurance . But the car did not include the daily taxes and the extra gas I had a put in the car going back-and-forth to work 90 miles a day round trip. Between rental car my cost extra gas over 125 dollars . My Nissan gets great gas mileage . When "I "call to confirm the original appointment she said that everything was set to go that Monday. Then she said she sent me an email on Friday to confirm and I never responded . Why would I respond when I had talk to or the day before and I thought everything was great . When I got there on Monday she act like she didn't want to do it to fix my car . I could tell you why things don't lined up on the car because the hood is not the correct hood the new one has more of a curve to it . They put the wrong make or model model on it . The reason why didn't Call back about the problem I don't want to pay for a rental car . But every time I see the surveys in the email i've been getting irritated . I guess there's nothing nobody can do at this point . But that costing me more money somehow. I would definitely not recommend getting your car fixed there .

Likely to Recommend

As far as the quality of work, I am very satisfied. The communication between us and the customer service rep could have been clearer since this fender bender accident is the first we have ever had to deal with and thus we were unfamiliar with the process.

Repair Quality

Car went in clean and was returned to use in a dirty weathered condition which some tree sap on it.

Customer Service

A little confusion during the beginning stage. They initially told us that we needed to contact the insurance company in order to get the estimate however the insurance company had told us to get the estimate from Coggin Collision. Photos were then made and the process fell into place after losing about a full week and a half in time.

Returned Clean

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Very poor job at estimating time to repair

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Repair Quality

Customer Service

Extremely poor customer service.

Returned Clean

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Ed Is The Representative That I Would Recommend!

Repair Quality

Ed was my service Rep and he provided Extremely Exceptional, Excellent Service!

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My Experience

Your care of me during my visit was exhibited by the personal attention given to me . The attentiveness to answer questions from my son . Treated as though I was the only customer. Thank you for a wonderful experience

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Repair Quality

Did a wonderful job

Customer Service

Very professional

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Returned Clean