Crash Champions #0011 West Plano

4.8 (11,183reviews)
97%
4205 W Plano Pkwy,  Plano,  TX  75093

In operation 27 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (11,183)

Customers say
Overall Customer Satisfaction
Customers consistently praise Crash Champions for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for clear, proactive communication and regular status updates throughout the repair process. Staff friendliness and professionalism are frequently highlighted, with customers feeling welcomed and well cared for from drop-off to pickup. Several customers appreciated added touches such as interior cleaning and hand washes. Repairs were often completed ahead of schedule, which impressed many customers. A few customers noted areas for improvement directly in their feedback, including more proactive communication during delays, occasional incomplete repairs at initial pickup, and inconsistent update frequency - all of which reflect opportunities the shop can address to further elevate the customer experience.
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"... champions was able to get my car fixed in a week and the work looks amazing! You would never know I was even in an accident. Also, they hand washed & cleaned the entire inside ..." Read more
"Car looks like no damaged had ever occurred. Very satisfied with the work!"
"You guys did an excellent job on my finder bend repair. It looks brand new. You even detailed the interior and washed the car, ..." Read more
"... customer service from the Crash Champions staff, and the repairs to my vehicle were flawless." Read more
"The work performed on my car was impeccable. The repair was flawless, with high‑quality finishing and an attention to detail that truly makes a difference. I appreciate the clear ..." Read more
"... customer service by everyone I interacted with. The repair was explained and completed in a timely manner a few days earlier than expected. Great job!" Read more
"I was quoted a 6-10 day return, and it took about 13 business days."
"... work performed by the was not only flawless, but it was completed in 1 day. Thanks for your efforts with my vehicle." Read more
"The repair was very good, but the timing was very bad."

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Repair Quality

Love the attention and Miss Brandy

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Returned Clean

My Experience

John did a great job walking me through the process and keeping me updated along the way

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Returned Clean

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Repair was perfect— looks like it did when it was new. Staff was helpful and knowledgeable. Repair was performed within a reasonable timeline.

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Staff was knowledgeable and helpful

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My Experience

Everyone was super helpful and the experience was super easy and stressfree

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Returned Clean

My Experience

The car looked good. The work was excellent.

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Returned Clean

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Very happy with how my car looks

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Returned Clean

My Experience

I have brought multiple vehicles here over several years. For a variety of reasons, I always get excellent service from the people. At the front desk to the service managers, they do a great job, and the repairs are always done well.And typically the first time

My Experience

Great service. High quality work. Friendly and professional staff. Thank you.

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Highly recommend

Repair Quality

Great work. Fair price. Polite and professional staff!

Customer Service

Fantastic customer service. Kept me well informed throughout repair process

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I would recommend as I know what ever wrong is happening with my car, they'll take care of it.

Repair Quality

Great communication and timeline, but car won't start now and unsure why.

Customer Service

Very satisified with everyone I talked to.

My Experience

Team is very attentive, especially John. Kept me informed every step of the way. Can’t say enough good things about Crash Champions in Plano.

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Returned Clean

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Returned Clean

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Jon Arnold was so attentive and courteous. His professionalism was outstanding and would use this company again because of him.