Crash Champions #0040 Mallory Station
In operation 13 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I would not recommend or go back considering the amount of confusion, no follow through, and little attention to detail on their work
Repair Quality - 3.5/5.0 -
I was told my car was ready, arrived to pick it up and found a hair or thread in the clear coat as well as dirty water remains under the clear coat. This all had to be redone and I had to come back the next day.
Customer Service - 1.5/5.0 -
When I arrived for my appointment, I wasn't immediately introduced to anyone. The only great customer service was the sweet woman from enterprise. No one seemed to care about my car or my repairs. I dealt with three different people in the office with different paperwork and there was a lot of confusion. None of which were my adjuster. I then was told I was all set to go and I asked if anyone needed to walk around my car to look at the damage and was told no. About 15 minutes after I left and was on the highway, I received a call to come back to walk around my car. At which point I refused since I needed to get to work. When I went to pick up my car and it was not in good condition, I was promised a full tank of gas to make up for it. This was also not followed through on but I had enough and did not call after to get it taken care of.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The temperature should have been checked since the condenser had been replaced
Customer Service - 2.5/5.0 -
The initial contact was great but when I returned the car to get a few things corrected I was told by Mike 3 different times that he was loaned to that store. That is irrelevant to me. If he works at a Service King it shouldn't matter which store. He should do his best to help the customer resolve their issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
When I called to set up an appt, I was told that I needed to call a 866 number. I called that number and got an appt scheduled. When I asked how long the repairs would take, I was then transferred back to the shop. I told them when my appt was, I was told that my scheduled appt time would not work because they were booked for that time. I rescheduled a different time and was told that they would take care of the rental car also and would notify me if there were any changes. I was later contacted by the car rental that I need to confirm my car rental through Hertz while SK told me I would be using Enterprise and they would take care of canceling Hertz. Glad I called SK back to confirm or I wouldn't have had a car rental.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was so impressed with this service and friendliness of this service king. They are really amazing.
Customer Service - 5.0/5.0 -
They go above and beyond. And are some of the nicest and friendliest people you could hope to meet.