Crash Champions #0041 Franklin
In operation 13 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Ryan was great. My car looks amazing. He even cleaned the inside center console and I appreciated that so much! I know it was disgusting. But what my problem is was Angie, the phone receptionist. She was plain rude! She blankly told me she had to hang up and couldn’t talk to me anymore because she had no power. Who the freak talks like that to a customer? I hung up and wouldn’t communicate with her anymore. I also was told it’d be up to 15 days and it was over 3 weeks. I was told things a customer should never have been told. I will never ever come back. Thank you Ryan for making my car amazing, but shame on you Angie for thinking it was okay to talk to me that way! Never again!!!!
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
The repair was fine. Ryan was great. Took way longer than they said and they lied multiple times and said things that shouldn’t have been said. Angie was the worst part of it all. Will never come back.
Customer Service - 0.5/5.0 -
Again- Angie was horrible.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went perfectly !!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They did great work, it just took longer than expected. All and all, I would still use them again, and the only reason I don’t say “happily” is because nobody chooses to have to repair their cars :)
Customer Service - 5.0/5.0 -
Very responsive and communicative
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing service! Awesome job!
Customer Service - 5.0/5.0 -
Amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Absolutely loved the service we received. Everyone from the women at the front desk to the technicians were so kind and we will only use this Franklin location moving forward!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were fantastic to deal with and did a wonderful job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Well informed about progress
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
If you need your car back quickly, I would not recommend.
Repair Quality - 4.0/5.0 -
Repairs look good, but it took a month for a windshield and small dent. The communication was slow, a wrong windshield was ordered, and they changed my pickup date 3x, resulting in $1,000 in car rental fees for a month.
Customer Service - 3.5/5.0 -
Nice, but kept telling me the car would be finished and then kept pushing it the date.
My Experience - 5.0/5.0 -
You did a very good job, thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Met all their promises
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Easy recommendation with confidence you will be taken care of with the utmost integrity.
Repair Quality - 5.0/5.0 -
All vehicles we have had serviced there look great and operate as intended.
Customer Service - 5.0/5.0 -
Friendly and professional people that have streamlined the process and deliver with great results on more than 3 occasions.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would definitely recommend to everyone!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great! Great communication!