Crash Champions #0055 Katy

4.8 (13,657reviews)
97%
21333 Katy Freeway,  Katy,  TX  77450

In operation 18 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (13,657)

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Customer Service

Returned Clean

My Experience

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Repair Quality

Substandard Paint Match (Top of Hood): The newly painted hood section is highly mottled and splotchy. The aluminum metallic flakes did not lay down evenly during application. Furthermore, when viewed from a rear angle, the panel exhibits a severe dark "flop" compared to the original factory panels next to it. It appears a dark primer/undercoat was used without achieving proper color coverage/hide.Improper Masking & Overspray (Underside of Hood): The factory off-white e-coat on the underside of the hood is now heavily covered in silver paint overspray due to poor preparation and improper masking. This sloppy workmanship directly impacts my vehicle's future resale value.

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

Very happy with end results of car repair

Customer Service

Customer service was very prompt and helpful

My Experience

Thanks to all the team that repaired my car, was very happy with the work done, looks really good, definitely would refer to my friends and family.

Likely to Recommend

Repair Quality

Was very happy with the work done and would definitely refer to my friends and relatives

Customer Service

Very friendly and helpful

Translated from Spanish by Carwise
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Likely to Recommend

No se lo recomiendo a nadie en Houston tx por favor no yeben su carro a este taller

Repair Quality

Muy mal servicio 😡 todo lo dejan a medias y no se lo recomiendo a nadie en Houston por favor antes de ir a este taller mejor busquen otras opciones se demoran y los arreglo de los carros son pésimo

Customer Service

Muy mal servicio 😡 todo lo dejan a medias y no se lo recomiendo a nadie en Houston por favor antes de ir a este taller mejor busquen otras opciones se demoran y los arreglo de los carros son pésimo

My Experience

Alex is very kind & informative. He kept me updated throughout the process as well.

Likely to Recommend

Repair Quality

Alex was so kind & knowledgeable he also kept me updated every step of the process.

Customer Service

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I’m recommending to everyone I know is in a situation I was

Repair Quality

Staff was amazing . The workers did a phenomenal job on my truck . It was my first time doing a repair like this and the experience was amazing from the receptionist , management and workers all extreamly nice loved how easy the drop off and pick up was

Customer Service

10/10 best experience I have had

Returned Clean

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My Experience

Anissa was awesome kept my updated throughout the process. Everyone was very professional. I would recommend them to everyonem

Likely to Recommend

Absolutely I'm trying people about you guys

Repair Quality

Enrollment from the beginning. Specially Anissa was very professional, courteous, and very patient with us a we asked alot of questions. Really great environment and felt secured with my vehicle been there

Customer Service

Exceptional

My Experience

Likely to Recommend

All day everyday. Everyone should come here.

Repair Quality

You guys have been amazing. I had a small issue with my car after repair and it was dealt with immediately and apparently by everyone. Thank you thank you. You could not have done more for me.

Customer Service

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Customer Service

Returned Clean

My Experience

She was always letting me know how the process was going

Likely to Recommend

Great people

Repair Quality

Great communication

Customer Service

Meet the expectations

My Experience

Great service and employees were friendly, professional and explained the entire process thoroughly. My car had scratches and a dent and it looks brand new! I love that they will fill my gas tank & provide a free car wash after filling out a survey. I highly recommended Crash Champions.

Likely to Recommend

Repair Quality

They did an incredible job on the repair, my car looks brand new!

Customer Service

Everyone was friendly, knowledgeable and professional.

My Experience

Crash Champions kept me up to date with inspection, and repairs. Anissa was professional, cordial, and knowledgeable.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

They did an excellent job on our truck.

Customer Service

The young man who dealt with the truck was very pleasant very knowledgeable. The girl at the desk not so much.

Returned Clean