Crash Champions #0071 Broadway
In operation 15 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was repaired to its original form prior to the crash, and I really appreciate how professional the repairs were done. I also appreciated how crash champions kept me informed throughout the process. Daily updates were provided and this was very useful. I was more than 100% satisfied. Thank you crashs champions for taking my difficult situation, and treating my car as if it were your own.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Damage after repair and not much QA.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Excellent customer service from the moment I walked in till my vehicle was finished
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone at Crash Champions was very polite and provided excellent service. My car looks fantastic. I appreciate everything you did for us!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
These guys were great. My car was done in 4 days. So professional & the customer service was outstanding! I would definitely recommend them!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car took alot longer than it was suppose to. My car was taken in Dec27th transferred to another location on Dec 29th it then sat there 3 weeks before a job was opened for it at the new location. Then later down the line it sat for another week. Then it was oh its almost done but we forgot to order the headlight. Than it was oh we forgot to order the emblem. When I was told it was ready for pick up it clearly was not. At that time my car would cut off and sputter. Not to mention it had 2 codes on there that weren't there before. The rep I dealt with suggested that I pick up my vehicle and then take it to the dealership myself, which i refused and then notified my insurance who told me if I had accepted the vehicle then I would've had to pay for the dealer repairs myself. Then quite a few of the 3rd party parts didn't fit properly on my vehicle and I was told that was the best they could do with them..... so I had to reachout to my insurance again who then authorized OEM parts which took about another 2 weeks. I was then asked to come take a look at my vehicle before they painted it to make sure it was good to go as far as fit. So I went to look at it and it was but then my engine was sounding funny when I change gears almost like a metal on metal clicking noise luckily my wife recorded the noise. So I was told after it was painted and fully ready to go they would take it back to the dealer to have them look at it. Fast fwd to the rep calling me on a Friday saying he had just taken my vehicle in and the dealership said it was normal and everything looked good. So due to this whole process I went by the dealership and spoke with the mechanic that I was told looked at my vehicle and the supervisor and they both said there was no record of it being in. I even asked the mechanic if he looked at my vehicle at all he said no. On Monday I spoke with him about it and he said he would actually take it back in to the dealership. Due to all of this happening and the issues that was caused to my vehicle I ended up getting another vehicle. If they aren't fully capable of dealing with hybrids that should be put out to people ahead of time. Also, this whole time after the insurance company stopped paying for my rental I continued to pay out of pocket. I was told by my insurance that they reached out to the manager of the shop and they refuse to pay for any of the rental. I will never ise them again or reccommend them. Due to the lack of responsibility I will be placing a complaint with the Better Business Bureau and reaching out to the Corporate office.
Customer Service - 2.0/5.0 -
This is only because of the Spring Branch location really. Carly was very pleasant (sorry if i spelled the name wrong). The one at Broadway if it was based solely on this location 0.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Overall car still had issues afterwards. Paint was done properly, battery had to be replaced and they didn’t fix the coolant leak I spoke about when dropping off.
Customer Service - 1.5/5.0 -
Overall car still had issues afterwards. Paint was done properly, battery had to be replaced and they didn’t fix the coolant leak I spoke about when dropping off.
Likely to Recommend - 5.0/5.0 -
i would recommend Crash Champions to friends or collegues.
Repair Quality - 5.0/5.0 -
the repairs to my vehicle were great.
Customer Service - 5.0/5.0 -
great customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
maybe
Repair Quality - 4.0/5.0 -
Iwas told that if I brought the car in on Wednesday early, it would be ready on Friday. The estimate was prepared after I came by on Thursday afternoon to inquire about progress and learned that no one had even looked at the car..