Crash Champions #0082 Round Rock

4.8 (4,565reviews)
97%
16604 N IH 35,  Austin,  TX  78728
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In operation 11 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (4,565)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new after service. The team received high marks for proactive communication, including daily text updates and timely phone calls throughout the repair process. Numerous customers highlighted the professionalism, friendliness, and attentiveness of the staff. Timeliness was a recurring strength, with many repairs completed ahead of schedule. A few customers noted areas for improvement, including occasional sensor or mechanical issues upon vehicle return, delays in some cases, minor oversights such as missing parts or incomplete repairs, and difficulty reaching staff by phone.
AI-Generated from reviews written in the last 12 months
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"Excellent workmanship—everything was fixed right the first time. The staff was friendly and explained everything clearly"
"Excellent work. Cant tell the car was ever in a fender bender."
"I highly recommend Crash Champions! From the excellent customer service to the outstanding work on my vehicle, I was completely satisfied with the entire process. ..." Read more
"... ever had to have my car fixed after a car accident. They were very accommodating and fast. My car also looks amazing!" Read more
"... to day updates on my vehicle kept me from worry. the team did a great job with the repair. And to top it off, my vehicle was professionally ..." Read more
"Much earlier; pleasantly surprised!"
"my vehicle was complete a day ahead schedule. The day to day updates on my vehicle kept me from ..." Read more
"Delays after delays"
"You did a very nice job but the repair time was very long."
"A day ahead of schedule. Yes!"
"I received constant updates on the status of my vehicle"
"Great communication throughout the process—no surprises."
"I was very pleased. Repairs were complete in days with great communication."
"... try to return voicemails as soon as possible, as I made several calls and got no response." Read more
"... call the day it was reported to get completed, but the call was almost at 7pm in the evening and they are not opened that late" Read more

My Experience

I was satisfied totally but my seat stopped working so my technician is amaz and immediately contacted the insurance company

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Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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Returned Clean

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Yes

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Yes

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Yes

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Yes

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Yes

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Yes

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Yes

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No

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Kept me Informed?

Yes

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Yes

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Returned Clean

Kept me Informed?

Yes

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Yes

My Experience

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Customer Service

Kept me Informed?

Yes

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Yes

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Yes

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Yes

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Repair Quality

Everyone was helpful and kind.

Customer Service

Communication was excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Really did like how everything came out drive well and all guys did a great job

Likely to Recommend

Repair Quality

Good people to work with they keep up to date and satisfied with the work they have done like nothing ever happened to my vehicle and big thanks to Orlando zuniga for keeping me up to date with my truck

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was amazing included the staff

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Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They kept me updated and very professional my car looks great

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Kept me Informed?

Yes

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Yes

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Repair Quality

Customer Service

Excelente thank you

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did absolutely wonderful and went above and beyond for A+ hospitality and I was very happy

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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