Crash Champions #0120 N Grand Prairie

4.7 (3,936reviews)
94%
3021 Eagle Drive,  Grand Prairie,  TX  75052

In operation 12 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (3,936)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many highlighting repairs that exceeded expectations and left vehicles looking brand new. The team demonstrated professionalism and a genuine commitment to customer care throughout the repair process. Communication was a standout strength, with customers appreciating frequent text and phone updates at every stage. Timeliness was another key highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays, incomplete repairs on first pickup, and cleanliness concerns upon vehicle return, as mentioned directly in their feedback.
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"Team went above and beyond to make sure my car was taken care of."
"... replaced the lift gate with a brand new one. Their professionalism, attention to detail, and excellent customer service were outstanding. Im very impressed and grateful ..." Read more
"Everything was seamless and communication was great. The customer service was amazing from the front desk to the tech. The accessibility to answer all of my questions ..." Read more
"You can tell the technicians put their heart in their workmanship. The results were phenomenal."
"... car looks new again and you did an outstanding job. Other shops do not come close to your high standards and I would highly recommend your shop to anyone ..." Read more
"It was ready before on each occasion"
"Had a great experience with these guys. They took care of my vehicle faster than what I expected, great job 👏"
"Quickest repair! Very adequately communicated! Awesome staff! Although had to do this for insurance, I would absolutely ..." Read more
"The repairs were completed much sooner than I expected."
"The vehicle was not completed the way it should have been."
"... and customer service was of utmost importance. -The daily updates, sometimes twice daily, were definitely appreciated. -Each member of your team met me with a smile and ..." Read more
"Got frequent text letting me know the stages of work."
"Everything was seamless and communication was great. The customer service was amazing from the front ..." Read more
"The shop provides great customer service, communicates well throughout the process, and does a good job on the vehicle. The only area for improvement would ..." Read more
"I would have liked to be kept updated on status"

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My Experience

You have a great team at 360 and Eagle. Daisy was very helpful and courteous. Thank you!

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My Experience

I was extremely satisfied with my repair experience at Crash Champions. My service advisor, Bao Vu, did an amazing job getting my door and fender repaired in a timely manner. From start to finish, Bao walked me through the entire process, kept me informed, and made sure I understood what was being done. I truly appreciated his willingness to go above and beyond to provide excellent customer service. When I picked up my truck, I also had the pleasure of meeting Monica, who was very friendly and helpful as well. Overall, I was very pleased with how my truck turned out and with the level of service I received. Bao and the team at Crash Champions did an outstanding job. I would definitely recommend them to others.

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I will definitely recommend this location.

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Excellent customer service by all the teams, from front office to shop. Very impressed with the attention to detail by the Manager in charge Daniel Hernandez. He’s an excellent asset to this location by ensuring all teams are focused on customer satisfaction.

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Returned Clean

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Always used Crash Champions Always Recommend

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Wonderful Customer Service

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My Experience

Fixed my car very quickly and looked like nothing ever happened and everybody was really nice

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Daisy was very nice and helpful

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Quick and done right. Looks like brand new. Daniel and Daisy are great top notch professionals. Great communication. Can’t be happier thank you all.

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Great. Finished the work when they said it would be done. Super friendly. Very happy to help.

My Experience

Hassle free

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Daniel and his staff are very friendly. They did an excellent job of repairing my vehicle and had me back on the road in a week. Awesome job Thanks!!

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The staff is awesome, very friendly.

Returned Clean

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Did everything there told me Real pleased with the out come

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Awesome

Returned Clean

Translated from Spanish by Carwise
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Excelente atencion de Daisy , muy amable y professional. Buen trabajo de reparation. Muchas gracias por sus servicios.

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Excelentes professionales

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Returned Clean