Crash Champions #0127 Rolling Meadows
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.5/5.0 -
I know somethings are out of our control, for me it was the communications
Repair Quality - 2.5/5.0 -
Due to wrong parts, broken parts, what should have been a 3 day repair, ended up being 2 weeks.
Customer Service - 3.0/5.0 -
Gabriella was great to work with and when I called and requested updates she was getting back to me in a timely manner, but the issue for me was, why was I calling for an update, especially when it was going to take more and more time. Originally I got automatic text messages and then it stopped.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Everything looks good
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Couldn't have asked for anything better. Great communication, high quality work, everyone was friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone from the customer service (shout out Gabriella! i think was her name?) To all the specialists who worked on my car all nice professional great folks!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
El trabajo esta bien terminado lo único que no es aceptable que lo dejaron demasiado sucio por dentro ....
Customer Service - 2.5/5.0 -
El trabajo esta bien terminado lo único que no es aceptable que lo dejaron demasiado sucio por dentro ....
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions did an excellent job. My 6 year old car looked almost show room new when I picked it up.
Customer Service - 4.0/5.0 -
Not much in the way of updates but we're responsive to my calls.
My Experience - 5.0/5.0 -
The whole team was amazing! From the time I dropped the vehicle off I felt my car was in good hands. Miguel kept me informed throughout the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Very likely
Repair Quality - 5.0/5.0 -
I had great experience, the job was done perfectly and looks like new. Thank you Stephanie for taking care of my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Well it took a little too long for what they forecasted , when. I got there to Al's about the car and it apparently was ready but no one knew it, and the trunk was wide open , I'm attaching a picture, which is concerning since we had a blizzard during the weekend , and yes I had to remove and toss to garbage a lot of snow and couple of items I had in my trunk that were ruined by the snow , when I asked the staff they said that some one was playing around with the Car Keys , which clearly states they are not as professionals as they say. In other hand the paint job and color matching was good.
Customer Service - 3.0/5.0 -
Well it took a little too long for what they forecasted , when. I got there to Al's about the car and it apparently was ready but no one knew it, and the trunk was wide open , I'm attaching a picture, which is concerning since we had a blizzard during the weekend , and yes I had to remove and toss to garbage a lot of snow and couple of items I had in my trunk that were ruined by the snow , when I asked the staff they said that some one was playing around with the Car Keys , which clearly states they are not as professionals as they say. In other hand the paint job and color matching was good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good service
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
i would recommend with the caveat that they customer make triple certain the date of completion will be accurate. and then to take with a grain of salt
Repair Quality - 3.5/5.0 -
Multiple delays in having the car done on time. The work was good, but I was without the car for one full week beyond what was promised. That's not good.
Customer Service - 3.5/5.0 -
car was late by a week
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the frequent status updates. Repairs were nicely done and completed exactly when they said they would be.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The repair shop included non-related damage in our estimate. This made our insurance adjuster to dispute the cause of the damage - deer vs object.
My Experience - 0.0/5.0 -
Car has to have a new bumper again because the license plate was attached way off center. Waiting on the new bumper order to come in and have to take more time off to come in and get it replaced. After 2 weeks without a car, it was agreed upon that it would be ordered and painted, and then car would be taken back in for replacement. Hopefully it isn't BS.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Put my license plate on way off centered. Supposedly ordered a new bumper last week but no communication since. Called 2x this morning and was sent right to voicemail. Called again with my caller ID blocked and phone was answered right away. Hmmm. Supposedly part was ordered but not in yet. Of course our agent was 'not in today'. Asked for a copy of the order receipt and was sent an email saying it was requested from the parts department. Have a really bad feeling about this bs.
Customer Service - 0.5/5.0 -
After asking for the copy of the order receipt, I received an email stating it was requested from the parts department and it will be forwarded when they get it. I'm not holding my breath