Crash Champions #0127 Rolling Meadows
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Painted piece wrong color. Plus, absolutely pathetic detail job, causing more harm than good. Sprayed cleaning product, but didn't bother to wipe it up. Still trying to clean up your mess.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I thought the repair was done well. The rear passenger door was replaced and it looks great. However, the process it took to get the car back was frustrating. Originally, CC gave an estimated date for pickup and that date didn’t change until that date came around. I didn’t get a call from CC and I had to call to confirm the pickup. When I called, they said it will not be ready for pickup and said that it will be ready the next day at noon. Noon the next day came and the car still wasn’t ready. This happened 1 more time. It was really frustrating to keep getting told one thing and it not being ready. People have to plan their day/week around picking up a car and when the plan changes 3 times, it’s ridiculous to say the least. If someone were to just say when exactly what was happening and the reason for the delay I would understand, but that wasn’t the case. I asked for the status of the car and each time it was someone who had no idea what the status was. When I finally came to pick the car up, I paid my deductible and the person drove my car around. I checked the car out and there was an old piece of trim sitting in the backseat, there was a interior piece of trim sitting in the front seat that still needed to be installed , there was a exterior rocker piece of trim that was completely forgotten, and there was a loud knocking noise on the door that was replaced each time I opened and closed the door. I really don’t understand how basic checks are not completed before handing off to the customer. Just sloppy. I had to drive the car back for half a day and uber back home on my own dime for them to fix their mistakes. Like I said, the door itself looks good, paint job looks great. The process to get to a finished car was a pain. If going with CC in rolling meadows please be prepared for possible delays or poor responsiveness.
Customer Service - 1.5/5.0 -
I thought the repair was done well. The rear passenger door was replaced and it looks great. However, the process it took to get the car back was frustrating. Originally, CC gave an estimated date for pickup and that date didn’t change until that date came around. I didn’t get a call from CC and I had to call to confirm the pickup. When I called, they said it will not be ready for pickup and said that it will be ready the next day at noon. Noon the next day came and the car still wasn’t ready. This happened 1 more time. It was really frustrating to keep getting told one thing and it not being ready. People have to plan their day/week around picking up a car and when the plan changes 3 times, it’s ridiculous to say the least. If someone were to just say when exactly what was happening and the reason for the delay I would understand, but that wasn’t the case. I asked for the status of the car and each time it was someone who had no idea what the status was. When I finally came to pick the car up, I paid my deductible and the person drove my car around. I checked the car out and there was an old piece of trim sitting in the backseat, there was a interior piece of trim sitting in the front seat that still needed to be installed , there was a exterior rocker piece of trim that was completely forgotten, and there was a loud knocking noise on the door that was replaced each time I opened and closed the door. I really don’t understand how basic checks are not completed before handing off to the customer. Just sloppy. I had to drive the car back for half a day and uber back home on my own dime for them to fix their mistakes. Like I said, the door itself looks good, paint job looks great. The process to get to a finished car was a pain. If going with CC in rolling meadows please be prepared for possible delays or poor responsiveness.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Drivers seat has been repositioned, dashboard screens changed and not returned to original position - heater readjusted and not returned to original position
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No communications, constant lying from Miquel - days to call back with information
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car looks brand new!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you 😊
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I hit the Mitsubishi with my Porsche and the Porsche took 10 days to repair including sending to Porsche to recalibrate sensors where the Mitsubishi took a very long time . As a result I paid close to $1000 for my rental. In addition , I asked if my oil could be changed and was told yes even though it wasn’t . Lastly, when I picked up the car , low tire pressure sensor was on
My Experience - 5.0/5.0 -
Great experience all around! They moved quickly, stayed in touch and did a very thorough job. 5 out of 5 stars!
Likely to Recommend - 5.0/5.0 -
Would recommend CC to everyone!
Repair Quality - 5.0/5.0 -
The people were wonderful, the repair was quick and thorough. Very pleased with the whole experience!
Customer Service - 5.0/5.0 -
Great customer service all around, they stayed in touch with me all the way through.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Loved the text updates. Everything was explained very well- and everyone was very kind and professional!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
It looks very nice.
Customer Service - 3.5/5.0 -
I could have had more communication on the delays that happened several times
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team did an excellent job in my car and I loved how it was communicating all the time between the the text messages very great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service was very professional everyone was very nice and helpful
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The vehicle looks amazing and also the detail cleaning was really a nice touch. Great communication with the shop throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great. The vehicle looks terrific and the shop was in regular communication and very pleasant to deal with.