Crash Champions #0131 Naperville
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was great and Kaden did a great job of ensuring the car looks like new
Customer Service - 4.5/5.0 -
There were some minor communication issues but Kaden kept me informed of what was going on.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Will be very hesitant
Repair Quality - 2.5/5.0 -
Communication is poor. Incorrect automatic information. Had delays / an item still not fixed. Given an appointment last Saturday to fix and no one was there to assist.
Customer Service - 2.5/5.0 -
See prior comment
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Lack of communication and delay in repair (partly due to 2-day power outage). Delays caused significant increase in rental car coasts. They were not sure if I had rental car coverage or not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Process from drop-off to pick-up was hassle free and I was kept in the loop with updates and progress along the way.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Took longer than expected. The staff is very pleasant to work with, provided update at each stage of repair and kept us updated about the progress and delays.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team at chris champions made this process so easy. They kept me up-to-date with text messages and phone calls. I had no worries and I knew where they were at in the process with my Durango at all times.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everything
Repair Quality - 5.0/5.0 -
My car looks brand new
Customer Service - 5.0/5.0 -
Always answered my calls
Returned Clean
My Experience - 5.0/5.0 -
I couldn’t be more pleased with my experience at Crash Champions. My car was hit while parked at my doctor’s office, and the entire repair process was easy from start to finish. The repairs were completed several days earlier than expected, and my car looks like new. The service writers kept me informed every step of the way with regular updates on the status and process. Their professionalism, communication, and quality of work were outstanding. I highly recommend Crash Champions!
Likely to Recommend - 5.0/5.0 -
Although I hope no one I know needs your services, I would highly recommend you if they did.
Repair Quality - 5.0/5.0 -
Great service and car looks like new.
Customer Service - 5.0/5.0 -
They were amazing - kept me informed and explained everything.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
Satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a good job
Customer Service - 5.0/5.0 -
Did a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job repairing my vehicle!! I recommend them to anyone that needs service repair!!!