Crash Champions #0200 Bartlett
In operation 14 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
Too much has gone wrong. I used the shop as recommended by USAA. I will use a locally owned and operated shop in the future.
Repair Quality - 3.5/5.0 -
Mud guard panel hangs down now below body unlike the fit and finish of the tight side.
Customer Service - 4.0/5.0 -
We were told the vehicle was ready in error due to two cars of like make and model in the shop
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The car looked clean on the outside. The inside was dusty and gritty...had to wash my hands once I got home. I had to vacuum, and wipe everything down. I was on the road and had a flat tire. The spare tools were taken apart & not in place and the spare location had glass & and a razorblade. I tried to get gas, the gas lever does not open.
Likely to Recommend - 0.5/5.0 -
I feel that Service King personnel need to look busy when a customer walks in. 3 of the employees were not doing anything when I walked. Yet they, had been telling me my car was getting detailed for the last week.
Repair Quality - 2.0/5.0 -
after 2 months of waiting, the inside of car was gritty, my gas cap doesn open, and I had a flat tire, the spare tools were out of place, glass & a razorblade was still in the location of spare
Customer Service - 2.5/5.0 -
received updates after the fact by text. I tried to call once and no answer.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very pleased with my service.
Returned Clean
My Experience - 5.0/5.0 -
Good job, very pleasant people.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Todd was very kind. Explained everything to me well. Drivers both very nice . Thank you . Car looks great . Can not tell it was hit :)
Likely to Recommend - 5.0/5.0 -
Was glad I took it there
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Very nice and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Chip Anderson did a great job once I complained and had my vehicle moved to a different store and got my vehcile in an acceptable condition. After my truck spent two months in your shops it would be hard for me to recommend them. I will say there was never an issue with the body / paint.
Repair Quality - 4.0/5.0 -
After over two months I was satified. Wish it had not taken so long. I dropped my vehicle on June 15 and got it back Aug 16. Fourth time... to look it over.
Customer Service - 2.5/5.0 -
I rate it 5 because my vehcile was at two shops (Bartlett, TN) and on Covington Pike in Memphis, TN. Very dissatified with Bartlett much better sevice at Covington.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great, Chase and Todd both did everything they could to assist me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Chase Anderson was the Customer Service rep I worked with throughout the process of the repair. He was excellent and went above and beyond to ensure that the task at was completed on time. He also helped settle a payment dispute I was having with the insurance company.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Jay and Chase were very professional, kind, knowledgeable and never once talked down to me! As a woman needing repairs to my car, that was extremely important to me. I was pleasantly surprised. Any time I had a question, any question, they were very patient and took the time to explain everything to me. I hope I never need their services again because of an accident. But if I do ever need such services again, I will gladly take my car back to them! I have already recommended them to others and will continue to do so. I am very pleased with my car and their professionalism and personal care they gave to me as a customer /client. Bravo to the guys at Service King on Stage Rd. in Bartlett /Memphis!