Crash Champions #0218 Newcastle
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christine was wonderful to work with. They gave me a two week period for the repairs to be done which is reasonable but they finished early which was great.
Customer Service - 5.0/5.0 -
I was updated on progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Christine was quick and attentive and explained everything.
Likely to Recommend - 5.0/5.0 -
They are very efficient on what they do
Repair Quality - 5.0/5.0 -
I like it that they keep us updated.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience overall! Communication, reasonable repair cost, and quality of work! I would use Crash Champions again!
Repair Quality - 5.0/5.0 -
New paint work was nicely blended with the original paperwork!
Customer Service - 5.0/5.0 -
https://www.carwise.com/logo/310965.jpg
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All was good for the work done by Crash. My only issue was the Enterprise rental experience.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
15 days to complete seems too much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
After the mirror replacement, my 2022 Honda CR-V immediately started showing 'Keyless System Problem' on the dashboard. It was not there before the repair. Could you please inspect the installation and scan for any stored DTCs?
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Extremely satisfied with this process. They made it very easy!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Repair work is satisfactory but customer service requires improvement.
Repair Quality - 4.5/5.0 -
Quality of repair is satisfactory.
Customer Service - 2.5/5.0 -
Customer service provided no updates of the status of the vehicle, not even after the repair had been completed. I had to follow up by calling the repair shop twice before finding out that the vehicle was ready for pick up.
Likely to Recommend - 3.0/5.0
Repair Quality - 2.5/5.0 -
The person that helped me before i handed my car over to be repaired was not reliable. She promised that my car was safe to drive with no issues or problems before she handed the car back to me.
Customer Service - 4.5/5.0 -
no problem with Kristina