Crash Champions #0218 Newcastle
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
You did amazing job today and it was faster than expected time thank you 🙏 very much
My Experience - 5.0/5.0 -
Great timely repair on the mechanics side. Great customer service. Definitely coming back (but hopefully not lol) #please god no more crashes
My Experience - 5.0/5.0 -
Had a great experience, Christine was very communicative and it was a very easy experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Christine was great and very communicative.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I appreciated the efficiency and ease of coordinating rental car. Easy to reach for updates and clear communication and everyone was super friendly!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and efficient
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication. Finished early too
My Experience - 5.0/5.0 -
Nice people good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Disregard my last survey. Evening went well
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone helping me from start to finish was incredible!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they were fantastic!
Customer Service - 5.0/5.0 -
every person who helped me (phone and in person) was polite, kind and easy to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every aspect of working with Crash Champions was spot on! I highly recommend their service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kayla and gentleman at front desk were great. His attitude and service was awesome.
My Experience - 5.0/5.0 -
Kept me updated during the repair process. Finished ahead of schedule and they did a great job fixing my car. I’m very pleased with the experience.
Likely to Recommend - 5.0/5.0 -
I would definitely use Crash Champions again. Great work and professional shop!
Repair Quality - 5.0/5.0 -
The team kept me updated throughout the repair process and finished ahead of schedule. The bodywork looks perfect, I can’t tell my car was in an accident.
Customer Service - 5.0/5.0 -
Great communication and frequent updates about repair progress.
Likely to Recommend - 1.0/5.0 -
Not likely
Repair Quality - 1.0/5.0 -
The window that was installed had scratches. Both my estimator and the office Manager stated it was unacceptable and they would order a new window to replace it. I called the office manager and he said he had not ordered it.
Customer Service - 1.0/5.0 -
New window had scratches. Both the estimator and office manager acknowledged the scratches and said they would replace it. They have taken no action to remedy this
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I didn't notice more and more locations of Crash Champions until I went through them. There is one near the hospital that I go to, near my old high school on Rainier in Seattle, and many more.
Repair Quality - 5.0/5.0 -
Everyone that I encountered and interacted with at the New Castle Crash Champions were professional and welcoming.
Customer Service - 5.0/5.0 -
The customer service with everyone that I've talked to in person were pleasant throughout the entire process.