Crash Champions #0218 Newcastle
In operation 12 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Crash Champions helped alleviate a stressful situation with care and attention to detail. Almost delivered ahead of schedule allowing me a chance to see the progress and address the remaining issues. Will use again if any other accidents come my way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All repairs completed above expectations.
Customer Service - 5.0/5.0 -
All customer service very helpful, almost too much texting but reassuring to have step by step updates.
Returned Clean
My Experience - 5.0/5.0 -
Great electronic communication. Almost too much. One contact is all we need. Otherwise a nice job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for the excellent job and for making the experience so stress free and comfortable!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful job , best experience!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very kind staff and they did good work. There’s a small scuff on the bumper but it’s not a big deal. I’d definitely come back for future repairs.
My Experience - 5.0/5.0 -
Excellent communication and friendly service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Good experience, kept up to date the repairs status consistently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Overall great, failed to complete the buff out of the fender
Customer Service - 4.5/5.0 -
Christian was GREAT! When I called in to get the buff of fender scheduled, guy on the phone had bad manors boarding on rude
Likely to Recommend - 5.0/5.0 -
Very well
Repair Quality - 5.0/5.0 -
Everything was perfect
Customer Service - 5.0/5.0 -
Everything was perfect thanks guys, and have a great week…
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect work
Customer Service - 5.0/5.0 -
Constantly updated the situation
Likely to Recommend - 2.0/5.0
Repair Quality - 1.0/5.0 -
Paint did not match , parts did not line up in grill and door was hitting R F fender when opening pass door, which they didn.t even try to open pass. door Now I'm told it could be two more weeks before it's done
Customer Service - 4.0/5.0 -
Cristine was very good She kept me in the lope so I knew what was going on . But know , that may have gone by the wayside
Returned Clean
My Experience - 5.0/5.0 -
Christine was beyond helpful. She was consistently responsive with updates. She was extremely flexible and even ensured I could pick up my car after hours because I was going out of town.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Christine was awesome to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The timeline given was exactly how long they expected. The new bumper on my car looks amazing and I am fully satisfied with the work and customer service! Thank you!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
I would have before the tape was left on the windshield for me to figure out
Repair Quality - 2.5/5.0 -
the repair looked good but tape was left on the inside of my windshield. I tried to take it off and now i am left with a blind spot and need to get some kind of razor blade to try to remove it. What an inconvenience. :(
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Crash Champions experience was phenomenal! The estimated repair completion date was 4/10 and it was actually finished on 4/3. In addition, they went above and beyond. I had some scratches on my car unrelated to the accident and the folks at Crash Champions buffed them out. My car looks brand new! I would definitely recommend repaired at Crash Champions! It was the best car repair service I have ever experienced.