Crash Champions #0232 Crete
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I liked how I was kept informed. Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 0.0/5.0 -
I told you when I first brought my car in, during a phone call, via email, and via another phone call that when my car was hit I had to slam the breaks to avoid hitting the car in front of me. A dash light came on about the parking/braking system. My brakes acted up and the front tire started showing it was losing air. I spoke to one of your managers a couple days ago because I did not see this even addressed in the paperwork. He told me he personally checked it out, even drove my vehicle 10 miles, and the brakes/pedal was fine and there was no loss of air in the tire showing. My words were "ok, I trust what you're telling me". Trust. And I was lied to. Because as soon as I started the car in your lot today, the dash showed the same issue of low air in the tire.... but drastically lower at 27psi. I stopped to put air in and the air dispenser said it was filled at 50psi but the dash says 27psi for that tire and 50psi for the back passenger tire. I called you. Was told a manager would he told and someone would call me. No one ever called me. I drove the car and the dash then went into warning mode about the tire being low and I started getting alerts from GMC. I inspected my tires and found a nail in the back passenger side tire that was not there before. I don't know what is going on, why I was lied to and told this was all looked at and was totally fine and not even off your lot I have obvious issues. Trust? In addition, I am not happy about the work done to my back end. I inspected everything that was touched and found pieces not "snapped" in place, gaps, bad paint, scratches and scuffs to what you said was replaced new... I have photos of everything. I find this a little ridiculous especially considering how long you had my vehicle. And having someone drive my car for 10 miles and now I have a nail? And to top it off I called again and was told a manager was supposed to call me already and never did. Great service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were very pleased, thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I recommend 100%
Repair Quality - 5.0/5.0 -
Thank you guys so much! It doesn’t look like I was ever in an accident!!
Customer Service - 5.0/5.0 -
Every rep was very nice and informative!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional people! Auto repairs were completed ahead of schedule! I always received a text message with updated status. Will highly recommend to others!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had to call for eta of car parts after waiting 5 days post stated arrival
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The entire staff I encountered were very professional
Customer Service - 4.5/5.0 -
Very professional
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and courteous
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There’s a ring in the paint on the door that was repaired & the door isn’t opening or closing correctly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
There’s a “fish eye” effect in one part of the paint & the door makes a noise when it opens & closes. I have let Crash Champions know. They were polite & timely but the final repair result left a lil’ to be desired.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The repairs were great along with their customer service
Repair Quality - 5.0/5.0 -
The repairs done on my vehicle was excellent
Customer Service - 5.0/5.0 -
The customer service was great. Employees very pleasant and always answered questions that were asked.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very pleased in the timing of getting my vehicle back early was great thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was easy to schedule a appointment and it was fast and timely
Customer Service - 5.0/5.0 -
The time was convenient for me to come in. They have the service done fast and friendly.