Crash Champions #0242 Matthews
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
The repair seems ok and took a while to complete. My complaint is with the lack of clean up inside and out of my car. A simple rinse not going to do it with some kind of film on the windshield. Seats were covered in dust and spotted with black greasy spots. I felt dirty driving it home. It seems that the clean up presentation was not done.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a terrific job on my Honda and I appreciate your team very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 Excellent
Likely to Recommend - 2.5/5.0 -
Due to Crash not performing all repairs required
Repair Quality - 2.0/5.0 -
We picked our car up one day later than we had expected due to Crash not having a specific tail light bulb on hand. When we got home we noticed the left rear panel had not been repaired, even though I am certain that was part of the initial inspection, and I believe it was on the estimate sent to the Insurance company for payment. The Manager took another picture and said he would contact the insurance company…for what? As I am certain they already knew this was covered in what they should have already taken care of, and in my opinion may have already been paid to have done, I was taken back by his attitude. I phoned my insurance company, verified this item was part of the pictures I sent them of the incident, and discussed the visit back to Crash, they turned the matter over to one of their associates to follow up.
Customer Service - 1.5/5.0 -
See previous comments
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am happy with how my car turned out. Everyone there was so helpful and kind.
Customer Service - 5.0/5.0 -
Customer Service was great
Returned Clean
My Experience - 5.0/5.0 -
Excellent work, courteous service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
It would be a 10 except for the fact that the repair paint does not perfectly match the original. However, the difference or hardly noticeable.
My Experience - 5.0/5.0 -
Good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good work like new
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Customer Service - 4.5/5.0 -
Everyone is nice. But think they’re short staffed bc I had to call about whether or not the 2nd part came in for the vehicle.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and helpful. I would recommend them with 5 stars!! The best body shop I have ever worked with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great customer service. I will recommend you to everyone!
Customer Service - 5.0/5.0 -
Great work and great customer service. I will recommend you to everyone!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Multiple delays without explanation. Frustrating when you depend on a vehicle and have the date pushed back 5 times
Likely to Recommend - 3.0/5.0 -
Undecided
Repair Quality - 3.0/5.0 -
The repair took over a month and excuses. The work was excellent.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
The repair took longer than initially planned and there was no communication to inform of the delay. I had to call every week and the completion date moved each time I called. Also the trunk of my car where the repair was done was extremely dirty.
Customer Service - 4.0/5.0 -
No communication every time the deadline was delayed and moved. I had to call every week after the initial promise date.