Crash Champions #0242 Matthews
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I just was very pleased with everybody. They were so friendly and thoughtful and helpful. They just stepped right in and made the problems seem simple to be fixed and that they would do their best to make it right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Actual repairs were made quickly and promptly.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did a satisfactory job
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
First of all it took so long and all the reports I gave them didn't fix it.
Customer Service - 0.5/5.0 -
The job was done properly.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair work is impeccable. The team is very friendly and accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job guys, I spend more time in this work truck than I do with my family. I try to take care of it, so it takes care of me. So I appreciate all the work you put in. I also appreciate you dropping it off for me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0 -
Fantastic craftsmanship
Customer Service - 5.0/5.0 -
Very friendly service
Returned Clean
My Experience - 0.0/5.0 -
Zero communication the first week. That was the reason I chose crash champions, so nothing moved on week 1. Truck was not ready after 10 business days (14 total) due to a tech not finishing the job correctly. What he thought was ready for a customer was not ready to the manager. The ETA of Friday 6.19 was perfect because we were leaving on 6.20 for a family vacation. So we had to take my wife's car. I was told it would be ready early next week (6.23), but I got the estimated update for Wednesday (6.24). The actual update for being ready was late Friday, 6.26. After getting back from vacation, I reviewed my truck and it looked identical to the issues that were reported to me on 6.19. In addition to a new issue that they couldn't fix in time on the inner panel. A crease was detected by me in less than 2 seconds. The manager missed this and said nice catch. There were about 20 to 30 dust particles that stick to the clear coat, which I was told was one of the things that was getting fixed before getting it on 6.26. there is finishing errors like Halo effect and light finish under clear coat that will not buff out. ALL OF THIS NEEDS TO LOOK GOOD AS NEW. THAT IS WHY I WENT WITH YOU. FOR THE REVIEWS AND FOR THE QUOTE. The lifetime warranty is fine, but only if it's done right. If the facility cannot catch dust particles before clear coat dries, or if zero work was done after a promise was made to fix it from the first tech issue, I will need my money back to take to a specialist that can do it right the first time. There are multiple issues that this shop cannot get right, but securing that payment in full and providing a warranty card is too priority. If I knew this would have been the experience I would have taken more money elsewhere to get it right on the FIRST TRY. At this point I'm not confident it will ever be correct as I'm finding NEW ISSUES that we're not there when I brought the truck in. This is still a fairly new truck, but the quality is unacceptable for thousands of dollars. I feel chewed up and used.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Waiting so long for the car to be fixed is frustrating.
Repair Quality - 4.0/5.0 -
Repair work was fine, the interior of the car was dusty and had dusty boot prints in the carpet.
Customer Service - 4.0/5.0 -
Staff was friendly and available to answer questions.
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and attention to detail!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop exceeded my expectations .
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Workmanship was great, Paint matched well. Fit/Finish great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great company, great people!