Crash Champions #0242 Matthews
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am happy with how my car turned out. Everyone there was so helpful and kind.
Customer Service - 5.0/5.0 -
Customer Service was great
Returned Clean
My Experience - 5.0/5.0 -
Excellent work, courteous service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
It would be a 10 except for the fact that the repair paint does not perfectly match the original. However, the difference or hardly noticeable.
My Experience - 5.0/5.0 -
Good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
good work like new
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Customer Service - 4.5/5.0 -
Everyone is nice. But think they’re short staffed bc I had to call about whether or not the 2nd part came in for the vehicle.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everyone was so kind and helpful. I would recommend them with 5 stars!! The best body shop I have ever worked with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great customer service. I will recommend you to everyone!
Customer Service - 5.0/5.0 -
Great work and great customer service. I will recommend you to everyone!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Multiple delays without explanation. Frustrating when you depend on a vehicle and have the date pushed back 5 times
Likely to Recommend - 3.0/5.0 -
Undecided
Repair Quality - 3.0/5.0 -
The repair took over a month and excuses. The work was excellent.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 4.0/5.0 -
The repair took longer than initially planned and there was no communication to inform of the delay. I had to call every week and the completion date moved each time I called. Also the trunk of my car where the repair was done was extremely dirty.
Customer Service - 4.0/5.0 -
No communication every time the deadline was delayed and moved. I had to call every week after the initial promise date.
Returned Clean
My Experience - 5.0/5.0 -
I just was very pleased with everybody. They were so friendly and thoughtful and helpful. They just stepped right in and made the problems seem simple to be fixed and that they would do their best to make it right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Actual repairs were made quickly and promptly.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
They did a satisfactory job