Crash Champions #0242 Matthews
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I agree and satisfied all with your work and communication . But my delivery was delayed by one day due to the incorrect parts replacement & also i accept the reason provided by the Service center (Mike). Hope this could avoid in future. Appreciate that and Thanks !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I am relatively happy about my experience but they did leave paint on the passenger side window. I wasn't too happy with that, but overall I liked the level of service I recieved.
Customer Service - 4.0/5.0 -
There was paint on my window and my car is making a weird noise on the right side now.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not ever take my car or even tell my worst enemy to take their car to service King Matthews.
Repair Quality - 0.5/5.0 -
horrible quality. Pin strip not placed on the car. Several rough areas needed to be fixed. Back side of mirror and bottom not painted all to match since everything else was painted on the while drivers side of car. Drive Ability parts were complibable parts. Axle fluid leaking. My car is back there to be properly fixed. State Farm adjuster has come to review repairs and proven not finished. Spoke with service king Matthews adjuster Tracy earlier on about tires and she ignored request and stated that they were fine. Tracy and manager Mike both very rude unprofessional and not helpful.
Customer Service - 0.5/5.0 -
Service king Matthews adjuster Tracy very rude. When I picked up my car the first time the drivers side seat was jammed and wouldn't move. Had to wait 40+minutes to be fixed. Gas light was on when picked iPad was not before accident. Car was driven to dealership to fix airbag light that wasn't in before accident and gas wasn't replaced. I wasn't sure if I even had enough gas to get to a gas station. When I mentioned this to Tracey she said that they do not put gas in people's cars and while being very condicendingshe said she could follow me to a gas station to make sure I didn't run out of gas. The car sounded loud and not driving right and also pin strips not placed on car and rough places in paint along with area not painted. I spoke with the manager Mikesbout this and he also was very rude but said he would pick up the car to take it back to the shooting out the "pin stripes" on it like I hadn't said there was anything else that was fine improperly.
Returned Clean
My Experience - 5.0/5.0 -
Car looks great and was finished a week before estimated completion time. Very satisfied with our experience, thanks
My Experience - 5.0/5.0 -
I was so surprised at the repair that was done to my car. It looked like a brand new car right off the lot. I've told everyone I know how good my car looks. They got me right in and the service was competed on time. I'm a fan of Service King, they will always get my business.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am a customer for life
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kathy is the best!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer care! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The only place I would go to
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very friendly and accommodating