Crash Champions #0247 Regency
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A damage part was left in the car
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It’s my son’s car, but he seems to be satisfied with the work. He said he was very happy and it’s beautiful again. Thanks a lot. We’ll use you again if we need to. You’re a great company!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely fantastic staff, always being helpful and honest about my repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Family members and friends because of Miss Ann treating like Family!
Repair Quality - 5.0/5.0 -
Mrs. Ann is absolutely AMAZING! She is truly one of a kind, and I cannot say enough good things about her. From the moment you walk through the door, she makes you feel welcomed, valued, and cared for. She has so much empathy for her clients and treats you and your family with genuine kindness, patience, and respect. What really stood out to me is that Mrs. Ann doesn’t treat you like just another customer. She takes the time to listen, understand your situation, answer your questions, and make sure you feel comfortable throughout the entire process. You can truly tell that she cares about the people she serves, and that kind of compassion is hard to find these days. She goes above and beyond to make sure her clients are taken care of and never makes you feel embarrassed or uncomfortable about your circumstances. If you don’t have your deductible available upfront, they also have a financial option through Sunbit that may help make things more manageable. Mrs. Ann, thank you for being so kind, compassionate, understanding, and professional. You are truly a blessing, and your heart for people does not go unnoticed. This place is hands-down THE BEST! If you are looking for a place where you will be treated with respect, kindness, and genuine care, I highly recommend them. ❤️🙏🏽
Customer Service - 5.0/5.0 -
If you are looking for EXCEPTIONAL customer service in ville, I highly recommend this place. Hands-down, THE BEST!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not only that it took almost a month but the miscommunication, the fact that I called 2 days in a row left messages, nobody called back with info about the car. Finally, when the doors came in and needed to be paint, for a week we have been deceived and been told that is not ready yet, when in fact we found out first "version" of the story according to Tyrone, on Friday at 5 pm was that It was a piece of glass on the door and need to be repainted. When I asked where the glass came from I have been put on hold for 20 minutes and didn't received an answer. Monday morning I spoke with Danielle and the second version was that the switch from the rear window was broken and needs to be ordered and it will take another 3 days to come in, but we can pick up the car and come back to be fixed. When we went to pick up the car the switch was already assembled, they told us they were able to speed up the process and they order it and came in and the care is completed. When I asked for the report to see the switch for the window included on it, they told me it wasn't sent yet to the insurance for approval. My question is who will pay for the part, and for the manual labor if insurance will not approve. I asked for a copy of the report with the complete work and I said they cand sent the request to the insurance after that. 1. First mistake - I allowed insurance to go with my car at their service they are in network with, not to my dealer. Nothing from all of the above would happened. 2. I shouldn't leave the car for almost a month in service. I should've told please call me when you have the parts and they are ready to be assembled on my car.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
I had a great experience with Crash Champions from the moment I walked in the door due to Danielle as she explained everything and kept me up to date every step of the way. I will highly recommend Crash Champions to anyone in need of the services. Thank you once again.
Likely to Recommend - 5.0/5.0 -
I will recommend Crash Champions to anyone in need of the services.
Repair Quality - 5.0/5.0 -
I had a great experience with Crash Champions from the moment I walked in the door as I was greeted by Daniel and she updated me every step of the way. My car looks like brand new and I would recommend Crash Champions for anyone in of their services.
Customer Service - 5.0/5.0 -
I can't say enough nice things about Danielle who helped me from beginning till my car was completed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tyrone was the person i spoke with about my car. He listen to all my concerns and made sure the vehicle was finish. the car was not running well after the crash. The car runs good with no issues. thanks a lot.
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0 -
Yes very excited, Cynthia was very helpful as well.
My Experience - 5.0/5.0 -
Daniella was a pleasure to work with. The service of my repairs was completed in a timely fashion and the communication was effective.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your great work and communication!
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This has been a miserable experience as a disabled veteran. To have my BMW 750I suffer a catastrophic structural damage and have more cost in your labor than parts is a disgrace. I still don't know what's going on with the undercarriage fluid leaks and damages to my vehicle
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
It was fast and done right🤞🏾