Crash Champions #0247 Regency
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was friendly. Love how they update me in the progress of my vehicle. I know my car repairs are professional and complete. I can drive away feel satisfied and will to refer friends. I have had my car repaired here in the past. I will continue returning when necessary.Saw the managers and other employees interacting with one another. They interact well, smiling and talking. Very pleasant and enjoyable experience. When you see employees happy, it says a lot about the company and thankful I chode here to have my car repaired.
Likely to Recommend - 5.0/5.0 -
Definitely refer friends
Repair Quality - 5.0/5.0 -
Wonderful experience. I was kept informed of my cars progress. I love how the staff was interacting with one another. A great work environment allows the staff to enjoy their job and it cares over to the repair and handling if my car.
Customer Service - 5.0/5.0 -
Great staff
Returned Clean
My Experience - 5.0/5.0 -
Happy with your work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Maybe for body work only
Repair Quality - 2.5/5.0 -
They made it look better my car is running hot - lights look crazy as one was replaced and the other was not. A cord was left hanging on my front end tht should be attached to something. Overall for the amount of their labor price I’m am not satisfied but they did find my lost house key and kept it until I came back for pickup instead of calling to inform me.
Customer Service - 2.5/5.0 -
It’s crazy how car repairs shops and insurance take advantage of ppl that are in stressful situations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome customer Service
My Experience - 5.0/5.0 -
Working with Tyrone was a pleasure. He was on top of things and handled my frustration with Kia/parts with grace. He's an amazing asset to your team! Thank you Tyrone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tyrone was a pleasure to work with. He was on top of everything,and handled my frustration with grace.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job well done and my car looks like it’s brand new so I just want to thank you all for your amazing job that you done on my car thank you in advance again
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
I like this shop overall. I can see maybe if this was a simpler job then maybe everything would have ran smoother and this post/rant would be a whole different tone.
Repair Quality - 4.0/5.0 -
repair seems okay. did hear noises and experienced some hard downshifting, but im willing to chalk that up to "breaking in period". still a concern in there future
Customer Service - 1.5/5.0 -
Customer service was on par. always answered phone , respectful and polite. however, did feel like I was given a little runaround. days leading up to the pick up date , I would call for updates and every time the response would be "just one last thing... just waiting on 4 bolts.. only 1 hour of work left" only to call back 2 days prior to pick up and get " yea sorry we need another part, but after that just put it on and it'll be ready" . then one day prior , " oh we still putting on there ac condenser and we have to put on the bumper " . Now, I had to travel down from NY to pick up this car, and lost plane tickets and work pto due to the deadline not being met. estimates should not be given "down to the wire " like this . I had no problem with the pick up date being pushed out for safety. what I dont appreciate is telling me 5 days out that everything is on track and have me purchase last minute tickets at high prices only to lose them cause car not ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The work done was great. The customer service and level of communication leaves a lot to be desired. I would have heard 0 from this company had I not called to check in. I’m still not sure what all was fixed on my car. My car was given back to me with the company’s writing still on my car (erasable marker). When I asked about this they said I could hand wash it off. I’m not able to take to a car wash for 90 days so this is concerning. The hitch cover was missing when I picked up. When I asked about it, was told that my car did not come in with a rear hitch cover so they did not replace it. I reminded them that I was rear ended, so my hitch cover was probably attached to the car who hit me (which also came to the same shop). At this point, they agreed-had to order the part, paint it, and then mail to me. All in all, this shop does great work, not sure I’d recommend to others again based on my customer service experience.
Customer Service - 0.5/5.0 -
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