Crash Champions #0247 Regency
In operation 11 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The work done was great. The customer service and level of communication leaves a lot to be desired. I would have heard 0 from this company had I not called to check in. I’m still not sure what all was fixed on my car. My car was given back to me with the company’s writing still on my car (erasable marker). When I asked about this they said I could hand wash it off. I’m not able to take to a car wash for 90 days so this is concerning. The hitch cover was missing when I picked up. When I asked about it, was told that my car did not come in with a rear hitch cover so they did not replace it. I reminded them that I was rear ended, so my hitch cover was probably attached to the car who hit me (which also came to the same shop). At this point, they agreed-had to order the part, paint it, and then mail to me. All in all, this shop does great work, not sure I’d recommend to others again based on my customer service experience.
Customer Service - 0.5/5.0 -
See comment before
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a great experience working with Tyrone Robinson. He was welcoming, professional, and very respectful. He explained everything clearly and made the process smooth and stress-free. I highly recommend him for his excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From customer service to body shop repairs, they deserve 100%!!! Outstanding in all areas and extremely police and professional at all times. Fixed everything in such a timely matter too!!! Highly recommend!!!
My Experience - 5.0/5.0 -
They live up to the Champions name. Brought my car in for repairs, they gave me updates on it every step of the wat even when they needed more time for the repairs. Car came back good as new!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
I’m am so disgusted with the repair on my vehicle. The front end was supposed to be aligned and wasn’t. I bounced all the way home. They told my insurance company they put 2 tires on and put 1. Both Crash Champions and Geico will be hearing from my attorney.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The work was done well. It took a little longer than we expected to complete the work.
Customer Service - 4.5/5.0 -
The work was done well. It took a little longer than we expected to complete the work.
My Experience - 0.0/5.0 -
Our truck over heated today and there is no coolant in the tank.
My Experience - 5.0/5.0 -
Super professional and a did a spectacular job on my car. Would definitely recommend and use again.
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0 -
Yes I will recommend a friend or family member yalk do such great work and services thank you again.
Repair Quality - 5.0/5.0 -
I’m very happy with my car thank you so much for fixing my car and great customer service.
Customer Service - 5.0/5.0 -
10 awesome service