Crash Champions #0318 Rockwall
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Incredible staff! Best service i have ever received in the auto industry! Will be trusting this location with all my needs moving forward and referring friends and family! A+ TEAM!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bruce Williams was great. He was super friendly and kept me posted on status. My car looked brand new and was so clean when I picked it up.
My Experience - 5.0/5.0 -
Bruce was excellent and delivered âover the topâ service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I will also share my satisfaction with State Farm
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks great and seems to be running fine. The communication at the end could have been clearer since my car was ready 4 days before I knew I could have actually picked it up. It would have really been more convenient for me too. Thanks
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
We had to bring it back for a broken gas gauge. Also there was paint overspray on the windows. It was not convenient to bring it back to get it cleaned off so I did. Nor was it convenient to bring it back for 2 more days after 6 weeks of fixing it. It runs roughly and doesnât sound brand new as promised.
Customer Service - 4.0/5.0 -
Everyone was nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Awesome!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would absolutely recommend the Rockwall location - those guys were great.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The folks at Service King Rockwall were unbelievable - their level of professionalism and courtesy exceeded my expectations.
Returned Clean
My Experience - 0.0/5.0 -
We relied on the communication with the computer texts. The text said our car was ready and it wasnât. The updates that we were receiving were just computer generated and not at all what was happening with our car. Arriving to pick up our car and learning it was not complete made issues for us. We had told our insurance company we did not want a rental car. We also felt it was not our insurance companyâs responsibility to pay for the rental. The bid was more expensive than the first quote and took twice as long. The man that was helping us did get in touch with his general manager. We did get a rental with no cost to us or our insurance but only after the gm keep telling us the text didnât say what it said. The man helping us did explain to the gm we were reading the text correctly. All of this to say your texting program needs HELP! However we now have our car and are very pleased with the work! It is appropriate to use the old saying, allâs well that ends well but this is why we couldnât say we were completely satisfied. Thank you
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Bruce was our service provider. He was courteous and very professional from the first time we met, and throughout the time our car was being serviced. We liked being updated on progress either through a text or phone call. We recommend using Service King and ask for Bruce. We give Bruce and Service King a 5 âï¸ rating.
Likely to Recommend - 5.0/5.0 -
I hated having to use the shop, but am very pleased that my insurance company recommended Service King.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Top-shelf from beginning to the end. Professional staff focused on making an unpleasant situation more palatable.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved how easy the process was and very friendly and accommodating staff!