Crash Champions #0318 Rockwall
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Our only problem is that the time line was over promised and under delivered. The total repair time was 33% longer than quoted and the only updates that it would be delayed is because we took the initiative and checked on the progress. Each time I spoke with Sergio he acted like everything was just great and the delay was no big deal. (meanwhile we're paying out of our pocket for rental a car so it was a big deal to us) He also told me he would have to check on who was telling us the delivery date because he had no idea of the date we were told. It was as if the front of the shop was completely disconnected from the back of the shop and neither had any idea about the other.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I highly recommend this body shop to anyone who needs quality repairs. They did an incredible job on my car, and the results exceeded my expectations. The craftsmanship, attention to detail, and customer service were outstanding from start to finish. They made the entire process smooth and stress-free, and my car looks as good as new. If you’re looking for a reliable, honest, and professional body shop, this is the place to go. Thank you for the amazing work!
My Experience - 5.0/5.0 -
Service was great and transparent. I had a major conflict to pick up my vehicle when ready and Carmen delivered the vehicle to me. Great service.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Truck was not ready on date promise 24 th . All text leading up to date lead me to believe it would be ready . Went by on date promised not even at that location which I should be informed it will go to another for hail repair . Ready the day after and when I went to pick it up walking up to it saw big dent in hood still there . Sergio had me bring back next week for that repair and I picked up truck after call it was fixed . They did a good job of working out the hail dents and the truck looks great . Thanks . Just give folks a heads up may take a little longer and guys look it over prior to customer arrival .
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Addressed all my concerns!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Paint shop missed painting mirrors and door handles, but manager had the paint shop finish paint job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Flat tire upon pick up. No notification didn’t find out till I started driving.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you so much for your professionalism. The repair is excellent. Kenneth did an awesome job keeping me informed of every step as the job progressed. I will definitely refer you in the future. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was completed in a timely manner. Kenneth did an outstanding job of keeping me informed at each step of the process. I will definitely refer Crash Champions/Rockwall to people I know who need body work done
Customer Service - 5.0/5.0 -
I previously posted how pleased I was with the professionalism and care Crash Champions had taken with the body work on my Honda. I am very happy with the result and am glad to recommend their service to anyone who has a need of body work on their car. Thank you Crash Champions!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was courteous and helpful in making this less stressful. I received constant updates and my car is perfect. Thank you
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Carmen was amazing.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great job everyone.
Repair Quality - 5.0/5.0 -
Everything looks great. Can't tell it was ever damaged.
Customer Service - 5.0/5.0 -
Lots of help, friendly and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent work
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash champions did an amazing job on my wife’s Cadillac! They where very through in and got our car done sooner than expected. They went above and beyond!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
When I finally got ahold of the lady that helped me, my not, have gotten done faster. But at least she keep me posted. You now have a customer for life.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
At first it was bad. Then someone else took over and then it was a lot better.