Crash Champions #0318 Rockwall
In operation 9 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The repair was done well. I felt that communication was lacking and it seemed to take a while.
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
I felt that communication was a bit lacking. The link provided wasn't accurate on progress and completion date. Would have preferred more communication on status and progress.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Muy buen trabajo volvería a seleccionar a ustedes en un futuro muchas gracias
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I believe the team has closed our case in the computer as complete even though we are still missing a part 2 1/2 weeks after pick up.
Repair Quality - 2.5/5.0 -
Poor communication.
Customer Service - 0.5/5.0 -
Slow response. Lack of follow up. We were told our truck was ready to pick up on 5/28. When we arrived we were told that the truck was ready except it was missing the Toyota emblem which should be available in a day or two, but we would have to come back, I never heard back, so I called on 6/3. They said the emblem was there. We went back to Crash Champions. When we got there, they had two Toyota emblems, but neither one fit. Once again we were told they would order the correct part and they would call us back. Never heard from them (Natalie). I called back on 6/15 was told they still don’t have the part, but they will call me back within a couple of days. Extremely frustrating.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Nice work and thankyou
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
it was very easy. Everybody was friendly. They kept me well informed so for a bad situation. It was a good experience thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and way faster than I expected, great service and friendly staff as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service, got it done much faster than expected
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kenneth was great very respectful I have another vehicle not insurance claim I plan on Paying out of pocket out of all the choices out there I'm coming to you.
My Experience - 5.0/5.0 -
Everything and everyone was good.👍🏼
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was good start to finish.