Crash Champions #0322 Dwtn Little Rock

4.9 (2,648reviews)
98%
1403 Rebsamen Park Rd.,  Little Rock,  AR  72202

In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,648)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional repairs, and excellent communication throughout the repair process. Many highlighted the high-quality workmanship, with vehicles returned looking like new, and several customers were pleasantly surprised to receive their cars cleaned inside and out. The text-based update system received widespread appreciation, keeping customers informed every step of the way. Timeliness was frequently commended, with numerous repairs completed ahead of schedule. A few customers noted delays or minor issues such as missing parts or mismatched components, and one mentioned a communication gap mid-process. Overall, the vast majority of customers expressed complete satisfaction and indicated they would return and recommend the shop to others.
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"... customer service! Staff was warm and friendly. They were completely fair and honest and got my repair done at a reasonable price." Read more
"My car looks brand new and the work was finished right on schedule."
"... shameful to operate such a shoddy business with absolute ZERO customer service. EPIC FAIL!" Read more
"... excellent job, kept me posted thru the whole process and got my car done earlier than originally estimated. I would highly recommend them to anyone needing ..." Read more
"... possible. They kept me updated all along the way and had my car ready when they said they would. 10 out of 10!" Read more
"It was almost 2 full months from the time I gave the truck to Crash Champions until the time I received it."
"Excellent communication and professional repair. Completed the necessary repairs in a timely manner. I would use them again."
"I was first quoted about a week, but it took 2. This was something I was not informed about in a timely manner; i had to follow up to check on the timeline after ..." Read more
"Communication to update me on the status was great. Personnel was professional and friendly. Repair ..." Read more
"I highly recommend this company. They kept me updated via text on the progress and the repair was completed on time. Fantastic customer service!!"
"... to expect. While my vehicle was being worked on, I received follow-up texts updating me on the progress and providing an ETA. I also appreciated the user friendly link that allowed ..." Read more
"1010 Customer Service 1010 Communication 1010 Amazing job"
"I was informed at times, but other times not so much."

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My Experience

Thank you! I was completely satisfied with my repair experience at Crash Champions. Carrie worked really well with us and kept me informed each step of the way. The team was professional, helpful, and made the whole process smooth from start to finish—please pass along my appreciation to everyone involved.

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Did very well to include communication

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Returned Clean

My Experience

I was impressed with how well my Toyota was repaired. And how clean the interior and exterior of my car was when I picked it up. It was also done quicker than I expected which was a nice surprise

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There was a delay in communication due to a team member leaving. But once someone else was assigned to my case it improved.

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I got a very detailed written estimate. The work was scheduled quickly and the work was done the same day. It looks like new.

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I got a written estimate that was exactly correct. The work was done quickly and the car looks like new. The people at Crash Champions are very friendly and helpful. Couldn't be better.

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The people are friendly and helpful.

Returned Clean

My Experience

Excellent service, wonderful polite employees. Carrie and Ricky are the best. Can't say enough nice things about this group.

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Very pleased with the workmanship and the quality of the service with y’all

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Staff was amazing and repaired my vehicle on schedule.

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They were great to work with.

Returned Clean

My Experience

Everyone at Crash Champions was friendly and helpful. They made special effort to get the job done quickly. The result was perfect.

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The repair was very well done. It required parts and paint. It looks like new.

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Everyone at Crash Champions was friendly and helpful. I received frequent updates on progress of the work, and the job was completed very quickly.

My Experience

Carrie did a great job facilitating this entire process with excellent communication and information. The repair team did a showroom quality job on the bodywork and paint.

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My Experience

I appreciated the time Rick took to explain all that was done to my vehicle. I'm really satisfied with all the repairs done to my vehicle; it looks perfect.

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I am excited to see the appearance of the repairs as well as being thankful for their communication with me!

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Thanks!

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Very professional yet personable. My car looks great. I have used them in the past and would recommend them to anyone.

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