Crash Champions #0345 Van Nuys Oxnard

4.8 (3,526reviews)
95%
14954 Oxnard St.,  Van Nuys,  CA  91411
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In operation 9 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
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Reviews (3,526)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that their vehicles looked brand new after repairs. The team received high marks for professionalism, attention to detail, and going above and beyond expectations. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement based on their experiences, including occasional delays in parts availability, isolated quality concerns requiring return visits, and instances where communication about cost changes or completion timelines could have been clearer. Overall, the vast majority of customers expressed strong satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... professional employees! very communicative and responsive! great work and attention to detail! my car looks fantastic! very glad i chose crash champions!" Read more
"I did not have to come back for any additional work."
"The repair to my Corolla was top-notch."
"Poor quality work, overspray etc. They took it back two times after they it half heartedly."
"Service was good, but some damage was missed hatch latch cover, scratched bumper paint requiring the car to be brought back to the ..." Read more
"It was ready before promised."
"The time frame you took to complete my vehicle was astonishing. Thank you for your fast service"
"The delivery date kept changing. In my opinion, the repair took longer than expected or estimated"
"Estimate was 3-5 days and it was done in 1"
"It was promised for a Monday but was ready the Friday before."
"They are terrible communicators"
"They communication with them is not good. They gave me my car back with a part missing, they ..." Read more
"Great customer service, constant communication with updates on the repair progress. Completely satisfied."
"... The customer service was kinda and professional. Updates were consistent. The paperwork felt effortless." Read more
"I kept calling to get updates"

Likely to Recommend

Repair Quality

Nice and clean work

Customer Service

Very clean work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciated the friendly service and the frequent updates on the status of my car. And it was ready a day earlier than expected!

Likely to Recommend

Repair Quality

Great place! Incredible staff!

Customer Service

Always available if I had any questions

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Angel was awesome to deal with every step of the way. So was the front desk person. She was great. I will refer and come back here as needed.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Process was easy and I was kept up to date the whole way.

Likely to Recommend

Repair Quality

quick, efficient, and transparent

Customer Service

very friendly and helpful service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Everyone was so helpful, I’d definitely recommend this place to someone

Repair Quality

Brian was so communicative and made sure that my car was done in the most timely manner possible. I really appreciated the kindness of the team every time I dropped by the office and am super satisfied with my vehicle.

Customer Service

They were all so wonderful. Brian and his team always went above and beyond to make sure I was taken care of

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Brian - was a great communicator and kept me up to date every step of the way.

Likely to Recommend

Absolutely, have recommended them already.

Repair Quality

Brian and team were just fabulous and kept me notified of progress every step of the way

Customer Service

I believe Gloria was at the front desk and very professional and efficient.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would likely recommend. I'm not sure if my insurance was charged a fair cost or not, so it's hard to say if it was worth the value.

Repair Quality

The repair looks good. I'm not 100% sure the front lights reflect the same as they did before, but they are good enough.

Customer Service

he repair looks good. The staff was helpful and friendly. There were some communication issues, but apologies were offered.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair is done very good. Car looks like new,, but I only give 9 points because the repair took 3 days longer than promised

Customer Service

See comments before

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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