Crash Champions #0365 Alderwood
In operation 7 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Prompt and consistent communication. They also repaired a broken earring that was in the front which was really nice:-)
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Over all it was good although I had to reschedule twice due to “preferred customer” and staffing. Found issues after receiving my car. Parts not secured and emblem not matching car.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
You do excellent job
Repair Quality - 5.0/5.0 -
Job well done
Customer Service - 5.0/5.0 -
Will recommend more
Likely to Recommend - 5.0/5.0 -
Will use them again
Repair Quality - 5.0/5.0 -
Great communication, cleaned my car inside and out even though you did not have to and my car looks brand new. Thank you
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
Tiana kept in communication at the beginning when the car wreassemble and when she brought it out to me. Friendly and patient. Alicia let me know that she would keep me up to date about my car and she did. She let me know where she was in the process of the repair the whole time she had the car from disassembly to the reassemble and ready for pick up.
My Experience - 5.0/5.0 -
Always reliable, job well done, earlier that I expected. Recommend to friends .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’d go there again as well.
Repair Quality - 5.0/5.0 -
Looks like New.
Customer Service - 5.0/5.0 -
Everyone was very professional and courteous.
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the frequent text updates. The car now looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
If asked. Sure
Repair Quality - 5.0/5.0 -
All good
Customer Service - 5.0/5.0 -
All good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very courteous and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Courteous when I picked my car and helpful.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caitlyn was delegated to undertake the process of repairing the car along with the technician team that worked with her. I observed that after Tianna completed the intake of the car at your 196th street office, I received communication from Caitlyn promptly followed by a team member who sent me a text with a timeline of when I will get my car back. Tianna on her part demonstrated an exeplary and very respectful courteous customer service ethic for someone who has only being on the job for one month. I can vouch a performance recommendation for Caitlyn and Tianna including the technicians I don't know their names. Due to their expedient service, the car was ready before the estimated timeline between11th-15th of July 2026 but got the car ready on 7/6/26 and I picked it up on 7/8/26 in the morning, and again meeting Tianna that morning who processed the release of my car with an awesome customer service performance.
Likely to Recommend - 5.0/5.0 -
I am going to be a sort of "Ambassador" mainly for the sake of Tianna, Caitlyn and the technicians to tell any colleague or associate that would need vehicle body work.
Repair Quality - 5.0/5.0 -
Exceptionally satisfied.
Customer Service - 5.0/5.0 -
If there's any word or words to describe my experience at the 196th/Crash Champion shop, it may be fallen short of the professional courteous respectful performance Tianna exhibited when she received the referral from my vehicle insurance company-Geiko. She processed the paperwork expediently with a marked attribute of a customer service representative to the extent that I was aghast given that she had only spent one month on the job and left me with the impression of an admiration of performance. Immediately after Tianna forwarded the completion of the initial processing to Caitlyn, I also received spontaneous text communication from Caitlyn who updated me about the stages of repairing my car, apparently a lead undertaker, in collaboration with the technician or technicians whom I don't know their names. Caitlyn's communicative spontaneity was professionally exemplary especially when a timeline to receive my car was projected but I speedily received it on 7/7/26 before the projected period of 7/11-15. Tianna, again releasing my vehicle in a sort of professional demeanor impressed upon me that I can vouch for her and Caitlyn as a reference if I were asked to, of any sort, and not the least, the technicians. I will proudly state here that both Tianna and Caitlyn are valuable human assets of people Crash Champion should not loose but to encourage them to maintain a reputable representation of your company in high reverence.
My Experience - 5.0/5.0 -
Fantastic experience! Very quick turnaround and constant updates with great team.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alicia was awesome! Turnaround time was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Front desk staff was great but the computer software they use seems to be wonky. I came in 3 times to the store and the last 2 stops they reminded me about my deductible even though I paid it on the first stop. They also couldn’t find my file the second stop because my repair was an insurance claim and my spouse is the policyholder. So even though I was the one coming in and I had already given my name, address, and contact info they needed it again the second visit. Whatever software system is being used just doesn’t seem great at keeping track of who the customer is and whether they paid their deductible.