Crash Champions #0511 Waldorf
In operation 26 years, 5 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
My mirror was not touched, he had to wipe it off. My antenna was on the dashboard. My van was washed but the water didn't touch the top of my vehicle it was full of dust and white chalky stuff. My windshield was not replaced even though the adjuster noticed chips in the windshield.
Customer Service - 4.5/5.0 -
It appears that she was training the other person.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Just please communicate more. It is ALWAYS key!! Thank you for the hard work each of you put in to your individual duties. You ate appreciated
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good job
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
I have spoken with Bill regarding my concerns. He is being very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!!!
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I asked for an estimate to replace the headlights so it could be done during the repair process. I did not receive the estimate until I picked up the vehicle.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
remarks: effective communication professionalism above average timely performance owner beyond satisfied with this experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was extremely satisfied with the work that was done to my car. Crags Champions did an excellent job. Would highly recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Was at my appointment on time. However, had to witness Adjuster with a previous customer who seemingly didn’t have an appointment scheduled at the time, but dropped in to check on the status of his vehicle. Apparently, his vehicle had been there for a while and was waiting for parts that had not been delivered yet prior to the services on his vehicle to be completed. Me and another customer that came in after me had to listen to the Adjuster and Man go over the same conversation at least 4 times. While waiting, we felt that the Adjuster should have somehow been able to gently end their conversation without unnecessarily holding us up in extra waiting time.
My Experience - 5.0/5.0 -
Was very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Service and repairs was wonderful.
Returned Clean
My Experience - 0.0/5.0 -
Not happy very little.communication. I had to.call for updates. Last night I was called at 515 pm to pick up vehicle after you had closed ...then text messages and no other call in morning. I worked til midnight.. I was told to pick up vehicle Friday before 5... I came at noon and there was a piece missing on new bumper.....was told to come next week when part comes in to get it by adjuster. More inconvenience. I did not have a rental due to shortage of cars. Had to find my own ride to get vehicle. Not your fault. Truck was washed in front but not in truck bed.
My Experience - 5.0/5.0 -
Having just received a disingenuous and unprofessional experience (runaround) from my beloved Toyota dealer, Mr Hawkins was a breath of fresh air. With his combination of professionalism, honesty and personable demeanor, after 5 minutes of conversation our business was his to lose. Throughout the process he never disappointed - even when he had to explain a delay due to being slammed with higher priority business. Also, his continuous communication throughout the process was very much appreciated. We hope we never have to see you guys again, but if we do, we'll ask for him again. Chancy and Sandra
My Experience - 5.0/5.0 -
Top of the line customer service. The staff was friendly, accommodating and professional. I will highly recommend friends to this business. My first choice for auto repairs, excellent service. Vehicle was delivered before the estimated time.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Came to pick it up and 1 spot wasn't repaired and the paint did not match. Vehicle is still there.