Crash Champions #0558 El Segundo
In operation 13 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Crash Champions in El Segundo was incredibly fabulous with the service of our car and their very friendly customer service. I would highly recommend the employees at this site, as the best ever! So polite, friendly, and informative.
My Experience - 5.0/5.0 -
Javier went above and beyond. He made everything so easy for me. This is my third time getting work there and I’m very impressed with the whole business. Work is excellent.
Likely to Recommend - 5.0/5.0 -
All around positive experience for a negative situation. My last experience was extremely stressful, this was far from it.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Arthur was great! Car was in and out quickly. Communication was very clear and consistent. The shops relationship with AAA and Enterprise made this seamless. While I don’t hope to return, I would definitely make the drive to take my car to this specific shop.
My Experience - 5.0/5.0 -
Edgar did a great job of working with myself and my daughter! With me being in Omaha and the daughter being in Santa Monica--I was very worried getting the car repaired would be challenging! Crash Champions and Edgar did a great job of making the whole car repair experience a good one :) I wish they were in Omaha!!! Five out of five stars!
Likely to Recommend - 5.0/5.0 -
Great service and the front of my car looks great! Thanks Damian and team
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
The lady at the front desk was very nice and helpful (sorry I don't remember her name) Damian was also very helpful and he called me with updates multiple times
Returned Clean
My Experience - 5.0/5.0 -
The service was incredible; they delivered the car on the day they said they would, and communication was excellent. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing! Everything about the atmosphere the moment I walked in made me realize I had my car in good hands.
Customer Service - 5.0/5.0 -
I ask fairly silly questions (first timer), and they were happy to answer anything I had ask. Really kind and caring people.
My Experience - 5.0/5.0 -
Arthur was very professional and informative throughout the entire process 10/10!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job repairing it after the other shop didn’t do a good job
Likely to Recommend - 3.5/5.0 -
My trust was still broken from the last shop
Repair Quality - 5.0/5.0 -
The quality was good
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Great
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 4.5/5.0 -
Would’ve given a 10 if it took less days to repair as I had to pay out pocket for rental. 11 days seemed like a long time to replace a bumper but overall satisfied with the job
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yes Edgar communicated consistently with the status of my car He gave great customer service .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Edgar was great, great communication through the process.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I'm not sure.
Repair Quality - 4.0/5.0 -
I know parts aren't made for my model of car anymore, but the small gaps everywhere where parts meet is disappointing.
Customer Service - 1.5/5.0 -
I didn't receive return calls when promised, twice I received calls when I had specifically said NOT to call me because of my medical appointments, and while I understand why there is a delay in getting parts, the car was promised on a day, then that was moved back a couple days at a time for two weeks! Ridiculous!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Sun visor was ripped off and there are lots of new small dents on my passenger door that got taken off to get fixed.
Customer Service - 0.5/5.0 -
When I hot my car back and the sun visor came off in my hand and I called crash champions as soon as they reopened the next morning. I then had to come in again, just to be told that they took no responsibility but they would see if progressive would pay to fix it.