Crash Champions #0558 El Segundo
In operation 13 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 2.0/5.0 -
This is my second or third time using Crash Champions and this last encounter was by far the worst. I will be looking for an alternative option if needed in the future.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
I never heard from Nubia after the original in take, the automated texts said the car would be ready 5/7, then 5/7-5/12 and I received a confirmation text saying it was ready on the 12th
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
There was still visible un-evenness on the wheel rim. They tried to resurface it, but the result was not "like new".
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My contact with your representatives were very pleasant and professional. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate the pleasant, expeditious and professional service. Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
todo muy bien me gusto el trabajo
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Nubia was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nubia was great! Helped me from start to finish with a complex repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Nubia was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
The work performed was great quality and everyone I dealt with was courteous and friendly. However, I didn’t appreciate my bill going up by over $100 without any attempt to give me a heads up because a part arrived scratched. If it was sent defective, your vendor should have discounted it. If it was damaged in transit, your courier should have eaten the cost. That should not have been passed on to me. And the last communication I had was that my car would be ready well before end of business. I really do appreciate that the team hustled to get the work done so that I wouldn’t need to leave work early again the following day, but communicating that you needed more time would have prevented the rush being created in the first place. Overall, the work and effort to deliver were great, but the breakdown in communication really undermined the experience.
Customer Service - 3.0/5.0 -
Everyone was lovely, but timely and thorough communication needs work.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Damian provided excellent customer service and was always available to provide updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes highly recommend it
Repair Quality - 5.0/5.0 -
Highly recommend this shop there fast and communication is great with app updates.
Customer Service - 5.0/5.0 -
Customer service is 10 plus Nubia was really helpful answer all my questions and provided updates friendly and always smiling.
My Experience - 5.0/5.0 -
NubiaM was very helpful. She got me informed with everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nubia was very friendly and helpful, and communicated clear timelines.