Crash Champions #0561 Crestwood
In operation 12 years, 8 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Horrible experience.
Repair Quality - 0.5/5.0 -
Here is why I gave Crash Champions that rating, because the employee name Luis. C NEVER could tell me anything about my car. When he was the intake person that I initially deal with when I first brought my car into the Crash Champions. Luis always had an excuse “ for example I was at lunch or I was in the restroom .” And for the corporate office they are worse then the employees, because NO one every call be back about the concern that I had, so I felt like NO one listened to my concerns. I would never use CRASH CHAMPIONS anymore that are useless and don’t care. They employee Luis is useless he did not know anything when I was calling him about my car. I was so disappointed with him.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This was one of the more positive experiences i have had with a company for quite some time! Jose & Luis provided exceptional service, as they kept me updated with the progress of my vehicle throughout the entire process. Even though the car wasn’t ready in time for my son to take it back to school, the work was still completed well within the timeframe i expected it to. As far as the repair itself, I was pleased with the attention to detail and how flawless the work was. Thank you again for your service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
No comment
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already my family
Repair Quality - 5.0/5.0 -
I felt everything was professionally done and I was totally satisfied with my results on my car.
Customer Service - 5.0/5.0 -
Everything was professionally done I was totally pleased with my results
My Experience - 5.0/5.0 -
The young lady at front desk was pleasant and very helpful. Luis was Amazing and Professional in every aspect. Service to car was timely and quality work. I would give the shop FIVE STAR RATING ⭐️⭐️⭐️⭐️⭐️ Thanks for everything
Likely to Recommend - 5.0/5.0 -
Definitely 💯 will refer
Repair Quality - 5.0/5.0 -
Service staff was Awesome ⭐️⭐️⭐️⭐️⭐️
Customer Service - 5.0/5.0 -
Great customer service, Luis & young lady at desk were amazing
Likely to Recommend - 0.5/5.0 -
Because of this back‑and‑forth and the repeated failure to follow instructions, I was without my vehicle for an entire month. This experience was unprofessional, frustrating, and far below the standard of service I expected. I am extremely dissatisfied with the overall experience and will not refer anyone to Crash Champions.
Repair Quality - 0.5/5.0 -
Throughout the process, I had to raise multiple concerns about the quality of the work performed. When I first inspected the vehicle, the front bumper had large gaps. When I brought this to Luis’ attention, he stated that aftermarket parts “normally fit that way” and do not line up with the vehicle. I informed him that this was unacceptable. I then contacted my Allstate claims adjuster, who instructed Luis to order the correct parts so the vehicle could be repaired properly. Luis later told me he had spoken with the adjuster and received approval to order the correct parts. A week later, he called to say my vehicle was ready. However, when I arrived, the bumper still had the same gaps. I requested to speak with a manager, who repeated the same explanation Luis initially gave. I contacted Allstate again while standing in the shop. During that conversation, Luis admitted to both his manager and the claims adjuster that although he had been given approval to order the correct parts, he chose instead to order generic parts “the cheap way.” The adjuster reiterated that the correct parts should have been ordered, as he had instructed weeks earlier. Because of this back‑and‑forth and the repeated failure to follow instructions, I was without my vehicle for an entire month. This experience was unprofessional, frustrating, and far below the standard of service I expected. I am extremely dissatisfied with the overall experience and will not refer anyone to Crash Champions.
Customer Service - 0.5/5.0 -
ecause of this back‑and‑forth and the repeated failure to follow instructions, I was without my vehicle for an entire month. This experience was unprofessional, frustrating, and far below the standard of service I expected.
My Experience - 5.0/5.0 -
The service was very fast and then they kept in touch to inform about how things were going. I was in a week. I had my car excellent service..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
excellent services
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Multiple problems. Run in the paint when we were told it was ready so they kept it to fix it. Went to pick up again and they wet sanded it to a low spot that is clearly visible and offered to re wet sand it? That’s not going to fix it. Not to mention multiple other imperfections throughout the 2 painted areas
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My car looked like brand new. Great job. Will recommend to all my friends. Repair time was also great. Thanks a lot.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Lewis was extremely good stayed in touch with me informed me of all the steps that we’re going on and everyone else in the office was excellent thank you so much for such a nice job