Crash Champions #0563 Division
In operation 27 years, 7 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I found that wires under vehicle (trailer hookup etc) were not connected. Rail on truck bed was loose. Paint a little darker than cab.
Customer Service - 4.0/5.0 -
Was told I would get a phone call day after drop off. No call but automated system kept me informed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body work looks very nice!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The repair report states that all replacement parts were new aftermarket parts, but they visibly do not appear to be new. My bumper has noticeable signs of wear and scratches, which makes me question the accuracy of the repair report. I was also told by the receptionist that I had no choice regarding the repair estimate. She said that I had to sign a document stating that I refused to receive it. The way this was handled made me feel pressured and uncomfortable. At the end, I was given a folder containing the repair report and a customer survey. To my surprise, the survey had already been completed, even though I had never filled it out or authorized anyone to complete it on my behalf. Overall, this experience raised serious concerns for me about the quality of the repair, the accuracy of the paperwork, and the shop’s business practices. I would definitely avoid this shop in the future and would not choose them again for any vehicle repairs.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I am very disappointed with the quality of the repair. The repair report states that the replacement parts are new aftermarket parts, but the parts installed on my vehicle appear to be used, with visible scratches and dents. In addition, the paint color does not match the original color of the vehicle. The radar was also replaced, but the installer did not even remove the sticker from the radar, which raises further concerns about the quality and professionalism of the repair.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Jonathan was the Best
Customer Service - 5.0/5.0 -
Jonathan was the Bedt
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Excellent job ‘
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I had my windshield replaced and a small dent on roof repaired. The paint on my roof is not buffed well. I can tell there is a grainy spot that was painted over. Windshield was also poorly done. The edge seal was uneven.
Customer Service - 1.0/5.0 -
My family have always been satisfied, but after this repair. We will not be going back. I pointed out the flaws in my repair. No one cared to reach out.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
absolutely!!!
Repair Quality - 4.5/5.0 -
I'm really happy with how it turned out.. I was very nervous with all the damage... and I have to say.. it looks GREAT!!
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a good job
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
My car battery is still not working causing my car to be unrivaled the minute I got it home.
Customer Service - 1.5/5.0 -
People have been kind every time we spoke but service overall hasn’t been the best. Would like to see you send sign-able documents with Docusign. In addition I was notified my car was ready to go home (which means I must come get it within limited time to not be charged for rental car). So I came in only to be told it was not ready, then told to wait after I explained I returned then rental. Then was told “actually your car IS ready.” Yet I drove my car home a 5 minute drive then the car battery immediately died….. indicating it was indeed not ready.
Returned Clean
My Experience - 5.0/5.0 -
Edwin is awesome and super helpful!
Likely to Recommend - 5.0/5.0 -
A confident 10/10!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Incredible! Edwin is amazing and has worked on my car 3 times now. Because of him, this crash champions location is my go-to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job repairing my door after it was hit while parked. The car was ready earlier than expected and they were patient with me picking it up a few days later as I had to ravel for a family emergency