Crash Champions #0570 New Lenox
In operation 27 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Car looks amazing, and they were able to complete it ahead of the originally scheduled time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent 10 out of 10.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Mostly satisfied. Would of been better if we actually had our phone calls returned
My Experience - 0.0/5.0 -
Jorge was good; I don't need a call. My car was there for 6 weeks. I understand the extensive damage. But the communication should have been much better. According to the tracker, my car should have been ready April 27. If I had not called, I wouldn't have been notified of the two-week further delay. Lots of extra out of pocket rental expenses, and a bunch of inconvenience.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Repair was done for the most part well. The paint job was done poorly alot of orange peel and streaks of the paint spray.
Customer Service - 1.5/5.0 -
Didn't get much or any calls in regards to an update on my car. Called at least 3 times to get a call back from the specialist didn't get one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
George was my go to person. Very nice, he explained every step of the way. Very professional.
Customer Service - 5.0/5.0 -
Very happy with all steps.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent service and coordination with setting up the appointment. The car turned out great and ahead of schedule.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
A job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
As usual travelers was right on it all through process
Customer Service - 4.0/5.0 -
Updated through process, excellent work
Likely to Recommend - 0.5/5.0 -
I would never recommend anyone to ever go here.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Had to call for updates constantly. No one ever called me.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The repair took over a month perform the service. I had to consistently reach out to the shop to get a status on what was happening with the car. The date was moved twice with little to no communications. I would have appreciated if I would have been told up front how backed up they were at the shop so I could have made a decision to use another repair shop. I would not recommend this shop to anyone who asks me.
Likely to Recommend - 1.5/5.0
Repair Quality - 5.0/5.0 -
best experience i've had with any insurance. my only dissatisfaction is that you paid too much. even my neighbor who is a general manager at a dealership shook his head when you paid his place 1000 more to get a new headlight when they had found and were happy with an aftermarket. you paid 1500 more for crash champions than the two estimates i got. and i asked and they didn't find anything else. so you paid 2500 more than what we had found retail on our own. hopefully crash champions gives you a big enough discount to make up for that on the back end but the statement i saw was crazy. plus, they took forever. no reason to pay a rental that much. so i would say you were too good.
Customer Service - 5.0/5.0 -
the best I've experienced
My Experience - 5.0/5.0 -
We brought our car to Crash Champions to have hail damage repaired. There were hundreds of small dents from hail. The original time estimate was one to one and a half weeks. The car was finished in two days and it looks great. We worked with George as our service coordinator and he was great. Very helpful and very knowledgeable. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Crash Champions did an excellent job. The car was ready in two days after initial estimates of 1 1/2 to 2 weeks. The repairs to the hail damage were excellent. We had hundreds of dents from hail and cannot see any of them now.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would highly recommend.
Repair Quality - 5.0/5.0 -
Paint repair was excellent. The person explained ahead of time the process and expected timeframe for work to be completed. Car was also cleaned up and looked great.
Customer Service - 5.0/5.0 -
Excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am so impressed, again! George was so helpful and his staff made my car beautiful again. I have been so happy two times with their work. I can’t thank them enough!!!!
Likely to Recommend - 5.0/5.0 -
Posted on Facebook how pleased my “toy” looked again
Repair Quality - 5.0/5.0 -
My car is looking fabulous!
Customer Service - 5.0/5.0 -
George was extremely helpful and courteous
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
The work that was completed seems to be satisfactory. There is some work that was missed on the right front fender / bumper that was missed and yet to be resolved.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I always tell everyone about crash champions
Repair Quality - 4.5/5.0 -
Great work ahead of promised date
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!!