Crash Champions #0578 Plainfield
In operation 27 years, 11 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Was absolutely perfect they fixed spots I had that I never asked to be fixed. But overall the car came back new
Likely to Recommend - 4.0/5.0 -
I'm happy.....
Repair Quality - 4.0/5.0 -
Looks great to me.
Customer Service - 5.0/5.0 -
Great young girl at the reception desk.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely!!!
Repair Quality - 5.0/5.0 -
Very smooth and easy process setting up the appointment. The service took the exact time frame as promised and I got my car back looking like new again. Plus I didn’t expect it to be washed and cleaned.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Edwardo was very attentive and knowledgeable. He told me what to expect and he delivered!!
My Experience - 5.0/5.0 -
Bree was very pleasant to work with and the job was done well, thank you for all you do!
My Experience - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Not very impressed and depending on how my experience is addressed will determine my overall experience
Customer Service - 3.5/5.0 -
Customer service was ok and was informed along the way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
This is just due to how long it took and communication. If I’d known it would take this long I probably wouldn’t have done it. You guys are nice and followed up but I felt like I had to check in with you instead of the other way around
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Communication was sparse and I didn’t feel communicated with as much as I should. Also since it took longer than 30 days I was financially responsible for $144 additional on the rental car because my insurance only covered 30 days. Had I known this would’ve returned the car sooner and just figured something out. I know there were issues with the car but it just took way longer than anticipated. Are you able to reimburse me for the $144?
Returned Clean
My Experience - 0.0/5.0 -
Eight times was sent text messages with estimated completion and eight times changed date Took forever for car to be fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work was done quickly and impeccably! Would recommend them and go back (if needed)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, courteous staff. Fixed my car quickly and to the highest standard. Kept me informed throughout the repair process
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eduardo was super nice and hopeful. I was so upset when my car was damaged by the car wash but he helped me feel like things are going to be alright
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing customer service!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent work, excellent service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
As always your team does top notch work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Eduardo did a good job with providing updates on the timeline of my car repair and clearly outlined the work that was done