Crash Champions #0578 Plainfield
In operation 27 years, 11 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0 -
We will never recommend Crash Champions to anyone and if asked will tell them of our poor experience with you. We also told our insurance company they should think twice before recommending you to their customers
Repair Quality - 0.5/5.0 -
Not enough time and space provide to express our complete displeasure!
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very pleased and I like how I got informed on my progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Promised a completion date of 5/15: was not completed until 5/19, no messages, no phone calls. Repairs were done that were not explained to me. The work itself though is very acceptable
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
I was without my car too long and poor communication about the timeline for the job
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job..very pleased
Customer Service - 5.0/5.0 -
Kept me informed
My Experience - 5.0/5.0 -
Alex was great! Asset to your company
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
They are the sloppiest painters ever. They overpainted with spray paint, adjusted the door poorly, and left paint bubbles. Also, whenever I call, either the person is at lunch or they are off that day, so no one answers or calls back.
Customer Service - 0.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Car looks like it right off the show room floor. Progress reports. Very respectful staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair isn’t complete yet. Waiting on a part
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
You had my car for 2 weeks. I specifically told Juan the washer fluid receptacle was leaking on arrival and called AGAIN to be sure they were aware.. He said they were. I picked up the car . No fluid in it. Filled it and it leaked all out the bottom AGAIN.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.5/5.0 -
The repairs did take longer than estimated, which is understandable. It will take the time that it’s going to take. What was unfortunate and frustrating was the communication, which was virtually nonexistent. I kept having to call to see if the car was ready. I was either told that I would get a call back ( which never happened) or I was told a new estimated date (which turned out to be inaccurate).
Customer Service - 2.5/5.0 -
Poor communication