Crash Champions #0578 Plainfield
In operation 27 years, 11 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Took awhile but getting a clean car back was great.
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0 -
Due to the lack of CX and not keeping me in the loop
Repair Quality - 4.5/5.0
Customer Service - 1.0/5.0 -
Aside from the friendly tones, I was not kept up to date as to what was happening. I had to call to see if the car was ready, they would tell me 1 hr and that they will call me when the car is ready, that behavior made it to the next day and so on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I worked with Amanda at the Plainfield location and she was great.
Returned Clean
Likely to Recommend - 1.5/5.0 -
The shop does not work in a timely manner, also they need to train the front desk person better because he never had any answers to my questions
Repair Quality - 5.0/5.0 -
The repair came out perfect.
Customer Service - 2.0/5.0 -
I was told my car would be in repair for seven days. I would have to call for updates. I was not kept updated and my card took 13 days for a very minor repair.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Phenomenal experience with the young lady who repaired my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The turnaround time was fast and the body work was great. Amanda was great to work with and communication was exceptional. Crash Champion, the Plainfield location has great reviews hence the reason I took it here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
These guys are super professional, extremely thorough, incredibly knowledgeable and very efficient. I was so pleased with the work they did and will absolutely be returning.
Customer Service - 5.0/5.0 -
Great attentive people
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The body work was a really professional job.friendly efficient and helpful service too. Definitely recommend crash champions!
My Experience - 5.0/5.0 -
Amanda was great with communication throughout the entire process. She was very patient and answered all my questions clear and simply. The whole process was quick and easy thanks to her help!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Amanda was wonderful