Crash Champions #0578 Plainfield
In operation 27 years, 11 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0 -
We weren’t informed about an additional $800 charge on top of the extra $1,000 over the original quoted amount. We were told about it when we came to pick up the car, completely unacceptable and the person at the front desk was very condescending when talking about it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Repairs seem to be ok but need to drive more than 20 miles to determine. The real problem was their customer service. I had to keep calling them and they said they’d call me back. Only one call was returned after they took the car. A text was sent saying the car wanted to come home and they would call to schedule pick up. Never called that Friday or Saturday. I called twice but went to pick up on Saturday and they were closed (@ noon). They need to improve.
Customer Service - 2.5/5.0 -
See prior comments
Likely to Recommend - 1.0/5.0 -
The communication was poor.
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
There was multiple times when I was told Juan would call me, he did not. I understood not having my car completed by the date of estimation, but to have to be the one to call almost every day is ridiculous. Even for the day my car was ready for pick up.. I called and have to ask. Juan said “of yea, I was just about to call you.” Then I asked him to call me back and when he can verify I was ok to pick up the in an hour. He did not call me. I showed up and guess what, the car was ready.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I believe her name is Valeria, she was great from start to finish. Made everything super easy
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
Bubbles on painted bumper, front license plate not installed and was charged for it to be installed and coolant was low after radiator replacement. Extra coolant was provided.
Customer Service - 2.0/5.0 -
Had to call for updates and timeline 5 different times.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I truly appreciate the care and customer service provided to me and my vehicle. They went above and beyond. Thank you very much.