Crash Champions #0591 Springfield Dwtn

4.8 (2,844reviews)
97%
502 W Walnut,  Springfield,  MO  65806
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In operation 26 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM
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Reviews (2,844)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or even better than before. The team received strong recognition for friendly, professional, and courteous service throughout the repair process. Regular text and phone updates kept customers well-informed at every stage, which was frequently highlighted as a standout feature. Many customers were pleasantly surprised when their vehicles were completed ahead of schedule. A few customers noted minor concerns such as parts delays, alignment issues, or small finishing details, but these were largely isolated and often resolved promptly by the team. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"I was shown exceptional courtesy and professionalism. As I was paying for my repairs out of my pocket, ..." Read more
"My car was not only repaired perfectly, but came back to be even better than it was before that accident. Great customer service as well!"
"Excellent, the dent my truck had was right on a crease, and I thought it would never look the same. When Crash Champions ..." Read more
"Crash Champions put my car back to where I can't even tell it ever had damage. Excellent work!!!"
"Paint was perfectly matched and was beautiful. Staff were friendly and professional. They covered ..." Read more
"Got it a day early!"
"... constantly was let know where my car was in the process. My car was done ahead of projected time. My estimator and my technician who worked on my car ..." Read more
"... Champions provided a great and easy experience for me and repaired my truck quicker than expected. They gave me updates on my truck every day. I highly ..." Read more
"Great service and done before projected deadline."
"Great work and communication. Completed when they said it would be.. Highly recommend."
"... have ever used to repair body damage to my car! They sent text messages almost everyday to let me know how the repair was progressing. They actually finished this repair ..." Read more
"Loved the texted live updates! I felt remembered and included throughout the process."
"The communication & timeliness was great! My car was there for exactly how long they said it would be and they kept me updated ..." Read more
"These people kept me informed everyday and they did one fantastic job and they were all kind and patient with me and I ..." Read more
"Every step of the way. I received way more texts than any other time Ive had my car in a shop. This was the best experience Ive had with ..." Read more

Likely to Recommend

Repair Quality

Repair quality was good, but I was told that they were going to take a picture of my hood and send it to the insurance company to see if they could get it wrapped into the repairs of my claim and I never heard anything back. I also notice more door dings on my car than before.

Customer Service

Still waiting to hear back about the dents on the hood. I was told you would contact me to come back and get it replaced. I haven't heard anything yet.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great People to work with and Did a Great Job on my Vehicle

Likely to Recommend

Repair Quality

Owen and the rest of the staff were helpful and prompt.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The truck was finished well, it is straight and clean. waiting on parts was due to Dodge not the shop thanks again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Owen was great to work work with and had fantastic communication through entire process

Likely to Recommend

Repair Quality

Owen was great to work with and followed up regularly with us.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Crash Champions keep me updated on progress of my car and did an excellent job on repairing our car, you cannot tell that the car had ever been in an accident. And you also let me know what you did to the car. I would highly recommend Crash Champions to my friend's and family Thank you for taking. Care of my car like it was yours and GOD bless you and your family Tom

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Too many things went wrong

Repair Quality

Pushed my pick up date out 4-5x sometimes last minute. Pretty sure i have some kind of fiberglass or metal contamination from the new roof install

Customer Service

I think his name was Collin. Went above and beyond on his end.

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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