Crash Champions #0591 Springfield Dwtn

4.8 (2,868reviews)
97%
502 W Walnut,  Springfield,  MO  65806
See Photos
Book Appointment
Apply for Financing

In operation 26 years, 6 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
Call
Email

Reviews (2,868)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and timely or early completions. Many highlighted that repairs were finished ahead of schedule, with daily text updates keeping them informed throughout the process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new or better than before. Staff were widely commended for being friendly, professional, and knowledgeable. A few customers noted minor concerns such as parts delays, incomplete items, or post-repair issues, which they mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
Select to learn more
"I was shown exceptional courtesy and professionalism. As I was paying for my repairs out of my pocket, ..." Read more
"... never look the same. When Crash Champions finished, my truck looked as if nothing happened. Amazing, they also cleaned my truck inside and out. I am very satisfied. Thank ..." Read more
"Paint was perfectly matched and was beautiful. Staff were friendly and professional. They covered ..." Read more
"My car was not only repaired perfectly, but came back to be even better than it was before that accident. Great customer service as well!"
"They have fixed two vehicles for me and both were excellent work"
"... constantly was let know where my car was in the process. My car was done ahead of projected time. My estimator and my technician who worked on my car ..." Read more
"I scheduled it out and it still took over a month to complete."
"The communication & timeliness was great! My car was there for exactly how long they said it would be and they kept me updated throughout the process."
"... I have ever used to repair body damage to my car! They sent text messages almost everyday to let me know how the repair was progressing. They actually finished ..." Read more
"These people kept me informed everyday and they did one fantastic job and they were all kind and patient with me and I ..." Read more
"The communication & timeliness was great! My car was there for exactly how long they said it would be and they kept ..." Read more
"Loved the texted live updates! I felt remembered and included throughout the process."
"Appreciate the level of service and communication provided throughout the repair process. I also appreciate the shuttle service back ..." Read more

My Experience

I liked the idea of being informed about the progress of my car. My whole experience was very positive. Thank you.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very quick, professional, and friendly. Tended to my needs and kept me informed.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

everyone was very helpfull, work was excellent, communication was good

Customer Service

very good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Now that i have the car back I am seeing a significant amount of overspray in the windshield and the hood of the vehicle. I’m not satisfied with part of the repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Owen was great to communicate with! Really happy with my experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication between insurance and crash champions is terrible. Crash champions also didn’t secure parts prior to booking my appointment, even though Insurance approved all charges, which is why it took a month to repair

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Job well done. Totally satisfied!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

still have to go back as a few things are not working... back window slide

Customer Service

pretty good communication

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

I didn't like putting my car in on a Friday

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff was helpful, professional, and friendly. It’s my second time as a Customer and I highly recommend them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 2,868

Nearby Crash Champions Auto Body Shops

Auto body shops nearby

view more shops in: Springfield  |  65806