Crash Champions #0591 Springfield Dwtn
In operation 26 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m Mike Pace, the owner of the truck. I’m not sure why you keep referring to Connie (my wife) concerning my Dodge RAM. She’s not involved with this at all. I am very pleased with the work you did.
Likely to Recommend - 5.0/5.0 -
Ditto
Repair Quality - 5.0/5.0 -
1st of all, I'm not sure why you guys keep sending these surveys to my wife. I'm the one who is the one who does business with you. 2nd, I've completed 2 of these surveys and sent them back to you. I'm not trying to be difficult, it's just that 2 completed surveys should provide you with the information you're requesting.
Customer Service - 5.0/5.0 -
Ditto
Returned Clean
My Experience - 0.0/5.0 -
Three items were not repaired the passenger side mirror scratches to the lower bumper that were from the pole that the car struck and one of the wheel covers damaged in the accident was not replaced if you have further questions regarding the repair please call me at 262-599-9244
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Communication has to improve before I would recommend or return.
Repair Quality - 5.0/5.0 -
Looks brand new
Customer Service - 0.5/5.0 -
Communication very poor and almost every detail of what was happening with my vehicle was initiated by me. If I had not already signed the contract I would have gone elsewhere.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for taking care of my mudflaps! Definitely an extra step that made me feel well taken care of. I appreciate all the text notifications and calls for progress. Also great job, I can’t tell anything happened!
My Experience - 5.0/5.0 -
The repair on my car looks great. The work was done with professionalism The team was great about keeping me informed about the time frame of completion. That was appreciated to know I would be able to get it back as was reported. Would not hesitate to recommend crash champions if asked.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
You need to put a bell on the counter so that if no one is at front, there would be a way to notify them that someone is waiting.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience, couldn’t be happier. Appreciate the text updates and personal service. Thanks for taking such good care of us.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Got the job done quick and right. Super nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Never been treated with more respect and professional courtesy any place I've ever been. They kept me informed every step of the way and I can honestly say, I would recommend them to anybody needing body work.
Likely to Recommend - 5.0/5.0 -
I already have recommended this company to several family members and I will continue to do so
Repair Quality - 5.0/5.0 -
Full scale 10! Very satisfied with their work, their attitudes, and their professionalism. Highly recommend them
Customer Service - 5.0/5.0 -
Excellent customer service before, during and after the repairs. Follow up service with this company is incredible!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicely done
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You guys did amazing on the car! If I need repairs again I think imma come to you guys again. Customer service was fantastic and you guys made my day and made me feel confident in leaving my car with u guys! Five stars across the board ✨
Likely to Recommend - 5.0/5.0 -
My grandparents recommended us to u and glad our insurance goes through u guys! Super happy!
Repair Quality - 5.0/5.0 -
You guys did a great job!
Customer Service - 5.0/5.0 -
Super friendly
My Experience - 5.0/5.0 -
Appreciate the easy drop off and pick up. Also very fast getting repairs done.