Crash Champions #0592 Springfield South
In operation 26 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 0.0/5.0 -
I would say the repair is 95%. The finish looks great and the color seems to be matched very well. There is one small wavy area directly under the mirror that I'm going to inspect a little further tomorrow and compare it against the other side but there appears to be a little bit of a dent left in that area
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
They were very efficient and very friendly. They finished the vehicle on time. Unfortunately there were features that they did not test and luckily we noticed when we were picking up the vehicle that the door handle wires were not reconnected because the touch lock and unlock was not working. We had to wait in the lobby while they finished repairing that. The overall body work is 95%. The shape and finish of most of the door is good and the paint matches very well. My only problem is there is still a small visible imperfection under the mirror approximately 3 in where the shape of the door shell is not correct. it's still essentially has a small dent in that area that does not blend with the shape of the rest of the door.
Customer Service - 5.0/5.0 -
The customer service aspect of what they do is very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job on my repairs, very quick
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I love the way my car looks! You kept us so informed and updated on the process! Your receptionist was lovely. Thank you! I will recommend you highly to anyone who needs their car brought back to life!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all made my unpleasant “crash” into a pleasant experience with your responsibility, talent and kindness! Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very responsive and friendly team! Great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Even with the winter storm that was in the area, my car was finished ahead of schedule. All repairs were on point.
Customer Service - 5.0/5.0 -
Everything went smoothly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The receptionist was very kind and professional and the estimator gentleman did a great job at communicating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am so very thankful for the excellent care, communication and excellent service that Crash Champion's employees provide. From the very first phone call I was made to feel assured that everything was going to be taken care of and Shalee and Brent were so kind. Thank you & to all the employees who worked on my car. Linda
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a very pleasant experience with Crash Champions! Their kindness, professionalism and care were exceptional! I so appreciate Shalee as she walked me through the process. I met Brent when I picked up my car, it looked great and he was very reassuring that if I needed anything else, just to give him a call! So glad I chose them. Linda
Customer Service - 5.0/5.0 -
I have written two comments. I feel that should be sufficient. Okay
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Had a great experience and glad my BMW came out looking like it should!
Repair Quality - 5.0/5.0 -
Thought everything came out great and looking as good as new!
Customer Service - 5.0/5.0 -
Loved how every time I talked to Shalley or Brett, I always got a great update on the car. Appreciated how quick I would get an update on what was going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service