Crash Champions #0592 Springfield South
In operation 26 years, 6 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Excellent customer service, quick and professional repair. Would recommend to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service, quick and complete repairs.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
Never called with updates, never called when promised to call, I had to call and find out myself about any additional news. Had question and was promised that someone will get back with me about that, they never did.. never ever called me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The bumper probably looks better than it did before the car accident!
Customer Service - 4.0/5.0 -
The only thing that I wish I could have received more of was a deeper explanation about what they were repairing while the car was being repaired. Otherwise, it turned out just fine.
My Experience - 5.0/5.0 -
It is my wife’s truck. She appears very happy with your work. Also thank you for repairing the drivers door and mirror. Very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I used to recommend Dodson Williams but after two frustrating experiences with Crash Champions, I will not.
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
There was so much miscommunication, loss of photos, lack of response to voicemails for days and a general attitude of "not our fault" on the side of the staff. I've used Dodson- Williams for years, but the customer service since the change over has declined and I'm honestly not sure I'll be back. I had two accidents close together this year with similar customer service experiences from the new management that just left me frustrated. That speaks a lot, unfortunately.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made sure I was pleased with the service. The car looks brand new.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
No fluid in radiator and underneath questionable
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.0/5.0 -
I had to call multiple times to get updates on the repairs...every time, I was told they would call me back. I did not receive a single call. When the vehicle was done I was notified by the insurance company telling me I had to turn in my rental car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with the repairs
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Cory was quite helpful with all our questions, and always easily available
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Quality was great. Communication a little slower but I know , like all other places getting parts is a challenge as is having a full staff due to illness and quarantines.
Customer Service - 5.0/5.0 -
Keith is great and worked hard to get the parts located and installed
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Repairs seem to be ok. Length of time (28 days) to fix not. Parts left off car.