Crash Champions #0617 Spokane Main
In operation 43 years, 4 years at this location.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Cody, the estimator was always polite and thorough. He maintained communication the entire time, and explained reasons for repairs, wait times, and any delays that I experienced. The car was returned to me with repairs done well and detailed so nicely- it felt like a new car inside!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was returned with everything expected to be fixed, completed and was nice and clean. Cody was a pleasure to work with, he communicated everything well and thoroughly.
Customer Service - 4.0/5.0 -
The only thing I would suggest is that someone be the officials greeter for customers who walk in. Almost every time I came in, I received completely blank stares from everyone and I was always the first person to say hello. Once I said who I was, everyone was cordial and professional. But it was weird to go in and not get any sort of greeting when entering. Cody was very polite and professional, he communicated every detail of the estimate and claim process and the repair process. Everyone else who I spoke to on the phone was polite and professional.
Returned Clean
My Experience - 5.0/5.0 -
Very pleased with the repairs. Communication was excellent. Car was even cleaned inside and out!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This level of extraordinary customer service has become uncommon. Very impressed with the team in Spokane.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great staff! Professional and friendly.
My Experience - 5.0/5.0 -
Very nice clean job and personable employees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very Friendly staff, calling lots to let me know when my car would be done
Likely to Recommend - 5.0/5.0 -
Cleaner than I could hope for. I have already recommended them
Repair Quality - 5.0/5.0 -
Best body shop ever. Work looks great and staff is excellent
Customer Service - 5.0/5.0 -
Communication was excellent. They did the extraordinary to keep me informed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was frustrating to have all the delays, but it was worth it. I cannot tell where the body work and painting was done. The car looks like brand new and all the work is perfect. All the electronics work perfectly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy with the repair of my rear bumper. They even buffed out some scuffs on my front bumper that were totally unrelated to the work being done.
Customer Service - 5.0/5.0 -
I mainly worked with Joe through out this process and he was absolutely AWESOME!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was extremely friendly. Great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The fact that y'all were a preference for State Farm claims made this SO EASY! I was thankful for an easy process after being rear-ended. I had found you through reviews online but then when I learned you were a preferred vendor for the claim agency that was icing on the cake.
Repair Quality - 5.0/5.0 -
I have an entirely new backend to my car and it looks so dang good! Obsessed!
Customer Service - 5.0/5.0 -
Everyone at the office was lovely.
Returned Clean
My Experience - 5.0/5.0 -
Joe was amazing to work with. They called me with work estimates on the repairs to my car before doing anything and sent me pictures of what he was referring to so I would understand what he was talking about. I did not feel pressured about any extra cost and it my decision 100% if I wanted to go forward with the extra repairs. Will be using River City Body & Paint all the time going forward.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have been sending customers to you.
Repair Quality - 5.0/5.0 -
Excellent service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The only problem we had was waiting MONTHS for an appointment.
Customer Service - 4.5/5.0 -
The only problem we had was waiting MONTHS for an appointment.