Crash Champions #0638 Bainbridge
In operation 22 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Thank you very much!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Although the repair took almost 6 weeks, I was impressed by the kindness and professionalism of the staff at Crash Champions in Bainbridge, OH. They did a beautiful job putting our car back together. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Other than the long delays with getting a part, which I figure are mostly out of your hands, I don't have any complaints. I would like to thank you for the regular communication about that issue, even if every time it was "we're still waiting on it" I appreciated not having to guess.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Not only was the repairs done in a timely fashion, but my car came back cleaner then I dropped it off, and minor blemishes were also taken care of without asking. Highly recommend this company, also want to mention the friendliness of the staff.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Repairs are incomplete. Your own people don’t communicate with each other. Rear bumper and sensor was neglected in spite of your people working on the car for over a week.
Customer Service - 1.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Efficient, friendly and quick
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Extremely frustrating experience and poor handling of an insurance repair. The lack of professionalism and accountability made this process far more difficult than it needed to be. The shop kept my vehicle weeks longer than estimated, offered no clear updates, and provided excuse after excuse when pressed for answers. Insurance claims are stressful enough without having to chase down basic information. I will never recommend this shop to anyone I know.
Likely to Recommend - 0.5/5.0 -
The lack of professionalism and accountability made this process far more difficult than it needed to be, and due to the extreme dishonesty, I wouldn't recommend this shop to anyone. In fact, I will do everything in my power to share with the world on what my experience was with this shop & also the gentleman named Ezra. I've already posted a google review which is shared with 600k followers of mine and I have multiple other platforms to still post on.
Repair Quality - 0.5/5.0 -
This shop significantly missed its promised timeline and handled the delays very poorly. My vehicle was kept weeks beyond the original estimate, and I was repeatedly given excuses instead of clear answers. Communication was reactive, not proactive — if I didn’t call, I wouldn’t hear anything at all. The lack of organization and accountability was obvious, and the ongoing runaround made an already stressful situation much worse. I expected professionalism and transparency and received neither.
Customer Service - 0.5/5.0 -
Instead of transparency or accountability, I was met with excuses and the same “almost done” response that never proved accurate. For an insurance repair — where timelines, documentation, and communication matter — this level of disorganization is unacceptable. Ezra is the gentleman I was assigned and he needs fired.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were extremely accommodating and honest and met our needs 100%
My Experience - 0.0/5.0 -
new grille doesn’t have a front license plate bracket
Likely to Recommend - 0.5/5.0 -
literally zero chance
Repair Quality - 1.0/5.0 -
i was dissatisfied with the time the car was in the shop. delivery of wrong parts is unacceptable. verify with the other guy first. also i don’t have a front license plate bracket
Customer Service - 1.0/5.0 -
see previous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They repaired the bumper and lights very well and quite happy with the service.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Sandra made it easy she was very helpful
Customer Service - 5.0/5.0 -
Excellent