Crash Champions #0638 Bainbridge
In operation 22 years.
As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
Unfortunately, I feel that the manager, Brandon, failed to become involved in a problem that he needed to assist with. Instead of assisting with the problem he continued to allow the employee to try to figure out the problem when he truly was out of options and didn’t know how to proceed to assist us. Ezra tried, however, he needed his supervisor to assist and become more involved. Brandon stated that there was no other person above him that we could speak to regarding the issue
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Definitely would not recommend at all
Repair Quality - 0.5/5.0 -
Yall accepted a vehicle to repair and didn’t repair it stating it was too old. The. Why accept the vehicle in the first place,
Customer Service - 0.5/5.0 -
Refuse to repair vehicle but willingly accepted it now I am out initial tow fees and why accept the vehicle knowing you won’t repair it based on age.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
So far so good I believe there is a minor part that they are waiting for. I am fully confident it will be taken care of as soon as possible
Customer Service - 5.0/5.0 -
They bent over backwards to accommodate my unusual situation and surgery scheduled all around the same time
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
The work done was excellent
Repair Quality - 4.0/5.0 -
The work that was done was excellent . But I don’t understand why the gauge on the passengers door was not addressed. I was told the estimate was for the bumper and fender and the rest of the car, since it was scraped up could be rubbed out. But that gouge I’m referring to stands out like a sore thumb.
Customer Service - 4.5/5.0 -
They were very courteous. I only wish I would have been informed without having to call on my own to find out the status
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Less than 24 hours after getting my car back it was not driving properly very shaky. On the third time driving my car after repair I noticed that it was leaking a fluid from the bottom and would seem as if it wanted to cut off. Which was not happening prior to going in for repair. I immediately contacted crash champions thinking they may want to check and make sure they screwed any caps on correctly or nothing was punctured during repair. I was told “ well you can pay for a tow to Bainbridge from Cleveland and pay us for a diagnostic test if it’s something we missed we will fix otherwise you will have to pay for a tow to another repair place” Now I have to go through contracting an attorney and the claims adjuster. Why wouldn’t you want to assure that your company didn’t miss something there is no coincidence that the car is leaking 24 hours after driving when the company had the car for 30 days.
Customer Service - 0.5/5.0 -
Less than 24 hours after getting my car back it was not driving properly very shaky. On the third time driving my car after repair I noticed that it was leaking a fluid from the bottom and would seem as if it wanted to cut off. Which was not happening prior to going in for repair. I immediately contacted crash champions thinking they may want to check and make sure they screwed any caps on correctly or nothing was punctured during repair. I was told “ well you can pay for a tow to Bainbridge from Cleveland and pay us for a diagnostic test if it’s something we missed we will fix otherwise you will have to pay for a tow to another repair place” Now I have to go through contracting an attorney and the claims adjuster. Why wouldn’t you want to assure that your company didn’t miss something there is no coincidence that the car is leaking 24 hours after driving when the company had the car for 30 days.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took a little longer, but worth the wait. Thanks!
Customer Service - 5.0/5.0 -
Janet was very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Dorothy, Kimmi, both excellent people. Fast and efficient.
My Experience - 5.0/5.0 -
You guys are the best!
My Experience - 0.0/5.0 -
My lane assistance is not working. I'm not sure why. I never had a problem with this before.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Not properly diagnosed.
Customer Service - 0.5/5.0 -
Not delivered in time
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The entire crew is amazing. I will not think twice about telling friends and family about what amazing service is offered by this company.
My Experience - 0.0/5.0 -
I don't like the fact that the headlight is not flush with the hood and the front fender is not flush with the bumper. I would like to get this corrected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good experience!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
On time, great communication phone and online, my car looks great, amazing job everyone, keep up the good work.. need more places like you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
a little unprofessional left trash in the car said the car was going to be ready was 5 mins away called said it wasn’t have car back on 10 MILES had bluetooth connected to my car just didn’t like the experience over all.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
everything look the same if you ask me
Customer Service - 1.5/5.0 -
just didn’t communicate until last minute